Job Information
Aerotek Technical Customer Service Representative in Jacksonville, Florida
Job Title: Technical Customer Service Representative
Job Description
We are seeking a dedicated Technical Customer Service Representative to join our team. The successful candidate will be responsible for providing technical support and troubleshooting over the phone to residents, salespeople, and vendors for pool pump systems. This role involves fielding 20-30 inbound calls per day, taking detailed notes, and entering information into our system. Additionally, you will make outbound calls for follow-up as needed.
This role requires to be in office Monday through Friday
Pay- 20-22/hr
Responsibilities
Provide technical support and troubleshooting assistance via phone for pool pump systems.
Field 20-30 inbound calls daily from residents, salespeople, and vendors.
Take detailed notes during calls and accurately enter information into the system.
Make outbound calls for follow-up and customer inquiries.
Assist in resolving issues related to mechanical and electrical systems, especially in pool, spa, or irrigation equipment.
Essential Skills
NEED to have past experience with pool/spa pump systems.
Strong mechanical and electrical skills.
Experience in troubleshooting and repairing mechanical and electrical systems.
Comfortable speaking with customers both over the phone and in person.
Proficient in computer operation and typing notes.
Experience with Microsoft Office applications.
Additional Skills & Qualifications
Work History in equipment technology, pool support, or irrigation systems.
Experience as a service technician for swimming pools or irrigation systems.
Familiarity with pump and motor systems troubleshooting.
Why Work Here?
Join a company that values professional growth and provides a supportive work environment. We offer opportunities to develop technical skills and work within a collaborative team. Enjoy a balanced work-life with a predictable schedule and the chance to make a real difference for our customers.
Work Environment
Work in an office environment at a desk, handling calls and computer tasks. The role requires managing approximately 20-30 inbound calls daily and offers a structured and supportive setting.
Job Type & Location
This is a Contract to Hire position based out of Jacksonville, FL.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jacksonville,FL.
Application Deadline
This position is anticipated to close on Mar 13, 2026.
About Aerotek:
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.