Job Information
Surgery Care Affiliates PRAC Supervisor Patient Access Representative - Cardiothoracic & Vascular Surgery Center in Jacksonville, Florida
Overview
At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.
What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:
Clinical quality
Integrity
Service excellence
Teamwork
Accountability
Continuous improvement
Inclusion
Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.
At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.
Your ideas should inspire change. If you join our team, they will.
Responsibilities
The Supervisor, Patient Access Representative is responsible for overseeing patient registration and access and leading the team of Patient Access Representatives for Orthopedic Physician Associates (OPA). The Supervisor, Patient Access Representative also acts as a customer advocate and OPA representative, meeting the needs of our surgeons, staff, and patients throughout the clinic experience.
Coordinates, supervises, and is accountable for the daily activities of the patient access staff.
Oversees all components of patient registration, appointment scheduling, and point of service collections.
Ensures patient access team follows established protocols from the time of patient referral through patient registration.
Ensures patient access team enters all necessary information to guarantee accurate triaging and registration of new and existing patients.
Monitors and improves accuracy and efficiency of patient access processes.
Communicates across departments and stakeholders (internal and external) to ensure smooth and efficient patient access workflows.
Participates in identifying and hiring staff for patient access department.
Provides training and onboarding for new patient access representatives
Ensures patient access representatives meet continued competency and training requirements.
Ensures team members are compliant with corporate initiatives and programs.
Meets regularly with clinical manager and CEO.
Develops plans to meet short-term objectives.
Identifies and resolves operational problems using defined processes, expertise, and judgment.
Demonstrates personal responsibility for continued growth via training and education.
Maintains patient confidentiality.
Maintains safe work practices.
Other duties as assigned.
Qualifications
Education Required:
AA degree preferred
Experience Required:
3-5 years medical office experience
Experience managing a team preferred
Knowledge and experience with EMRs/PMs, NextGen preferred
Knowledge of medical terminology
Knowledge of insurance plans
USD $29.00/Hr. USD $31.00/Hr.