Job Information
HCA Healthcare Patient Logistic Specialist in Jacksonville, Florida
Do you have the career opportunities as a(an) Patient Logistic Specialist you want with your current employer? We have an exciting opportunity for you to join HCA Florida Memorial Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Benefits
HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
Job Summary and Qualifications
The Transport Coordinator is responsible for the facilitation of medical transport for all HCA Healthcare facilities through dispatching of medical transport assets or coordination of third-party vendors. The position collects clinical information related to patient transport requests and facilitates the patient's movement by matching the patient's clinical needs to the appropriate resource with capability. The Transport Coordinator will collaborate with other areas of the Patient Logistics Center (PLC) and facilities regarding patient needs for medical transportation. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.
General Responsibilities:
Receive medical transportation requests and coordinate transport through third-party vendor coordination and dispatch of medical transport assets
Use technology tools to document patient information, dispatch medical transport assets, and monitor transport progress
Respond to phone calls with a sense of urgency and demonstrate good customer service skills
Receive and maintain EMTALA education to prevent and identify risk to facility
Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs
Enter and supports data entry for accurate monitoring and reporting on all key indicators related to calls, admissions and transports
Ensure patient rights and confidentiality are maintained
Participate as an active and collaborative member of the multidisciplinary team
Participate in monthly staff meetings
Deal effectively with dissatisfied customers and escalate cases to leadership
Complete additional duties as assigned
Knowledge, Skills, and Abilities:
Possess good communication skills and cooperate positively with team members
Ability to comfortably use multiple computer-based programs and applications, often simultaneously
Ability to take initiative and act on multiple tasks
Ability to demonstrate good judgment, use critical thinking skills, and follow procedures
Proficient and understands medical terminology
Knowledge of basic hospital and transportation services with markets the PLC is serving
Ability to channel concerns appropriately and to function calmly in stressful situations
Education:
High School Diploma or GED required
Associate degree or higher preferred
Experience
Prefer experience in a healthcare setting (Acute Hospital, Outpatient Clinic, etc.)
Prefer experience in call center/communications or dispatch center
EMT Certification preferred
HCA Healthcare (Corporate) (https://careers.hcahealthcare.com/pages/corporate) , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities , every person has a solid foundation for success. Nashville is also home to our Executive Development Program , where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Logistic Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.