Job Information
Bank of America Fraud Analytics and Innovation Senior Analyst (New Account Fraud Strategies) in Jacksonville, Florida
Fraud Analytics and Innovation Senior Analyst (New Account Fraud Strategies)
Jacksonville, Florida;Plano, Texas; Fort Worth, Texas; Boston, Massachusetts; Charlotte, North Carolina; Tampa, Florida; Chicago, Illinois; Newark, Delaware; Phoenix, Arizona
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for performing more complex analysis and modeling to minimize fraud loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met, and propose policy/procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and creating mitigation strategies.
Are you an analytical thinker with a passion for combating financial crime? We are seeking a motivated Client Protection Fraud Strategy Analyst to support efforts to protect our deposit products and deliver responsible growth across the client identity and onboarding space. The Deposit New Account Fraud Risk Strategies team focuses on preventing, detecting, and mitigating financial threats against checking and savings accounts while enabling a safe customer experience.
In this role, you will support the identification of fraud trends, assist in the development of mitigation opportunities, and perform analysis that helps improve the performance of our fraud detection strategies. You will work alongside senior strategists to analyze application and transaction patterns, monitor portfolio dynamics, and contribute to operational efficiency improvements.
You will be part of a team responsible for using data-driven insights to strengthen our defenses against fraudulent activity, enhance strategy performance, and support product innovation across consumer and small business deposit products.
Responsibilities:
Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
Utilizes a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met
Evaluates data to assess potential fraud risk and creating mitigation strategies
Proposes policy/procedural changes within segmentation structures to produce optimal results
Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs
Leads the coordination of the production of product performance reports and updates for senior management
In this role, you will:
Support monitoring and analysis of deposit application fraud trends and portfolio performance.
Conduct deep-dive investigations into patterns, anomalies, and emerging threats.
Contribute analytical insights, develop mitigation strategies and improve detection effectiveness.
Assist in developing and maintaining application and transaction monitoring routines.
Support cross-functional collaboration by preparing data, insights, and documentation for senior strategists, operations, technology, and product teams.
Assist in evaluating internal and external data sources that may enhance detection capabilities, coordinating closely with Fraud Technology partners.
Help ensure risk controls and best practices are properly implemented within assigned workstreams.
Participate in defect reviews and case analysis to identify strategy or procedural enhancement opportunities.
Contribute to fraud requirements documentation, testing support, and performance validation for new initiatives.
Monitor KPI dashboards and provide reporting to help assess the effectiveness of fraud strategies.
Support strategy optimization efforts by analyzing rule performance, false positives, and customer impact.
Identify process improvement opportunities that increase efficiency or analytic rigor.
Partner with claims, policy, and product teams to deliver basic analysis and insights that inform decision making.
This position is not eligible for sponsorship.
Required Qualifications:
1–3+ years of SQL and/or SAS querying/coding experience
1–3+ years of experience in Fraud Prevention, Strategy, Risk, Policy, or Operations
Experience with Excel, PowerPoint, and/or Tableau
Strong analytical and problem-solving skills
Effective written and verbal communication skills
Ability to work independently on assigned analyses and deliver accurate results
Comfortable working in a fast-paced, dynamic environment
Ability to break down problems and contribute to development of clear action plans
Experience interpreting data and presenting findings to various audiences
Desired Qualifications:
BA/BS in Data Science, Computer Science, Statistics, Business, or related field
3–5+ years of SQL or SAS experience
Copilot/ChatGPT experience
Experience supporting fraud strategy, risk analysis, or related analytics
Growing fraud subject matter knowledge in areas such as KYC, Identity Theft, First-Party Fraud, or Synthetic Identity
Experience working with deposit products or digital money movement channels
Familiarity with data visualization and analytics tools
Skills:
Business Analytics
Business Intelligence
Data Quality Management
Fraud Management
Monitoring, Surveillance, and Testing
Collaboration
Data Visualization
Oral Communications
Problem Solving
Written Communications
Analytical Thinking
Critical Thinking
Data and Trend Analysis
Innovative Thinking
Research
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster.
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.