Job Information
Intercontinental Exchange (ICE) Client Support Specialist - Fixed Income in Jacksonville, Florida
Overview
Job Purpose
ICE Data Analytics has a unique opportunity for a full-time Client Support Specialist to join a team responsible for providing high quality, professional services in support of various Fixed Income Analytics platforms.
Responsibilities
Customer specific processing and support for ICE Data Services clients with accuracy and diligence to ensure users are able to maximize use of the various fixed income desktop products
Provide excellent customer care with deep knowledge of system workflow processes, including moderate understanding of key product features
Assist in implementation and set up of new accounts and projects
Provide expert security modeling, training and support as needed
Performs other duties as assigned such as coverage analysis for prospective clients, process sample/demo portfolios and generate reports as requested by the sales and account management staff
Analyze, research, and respond to client queries in fast paced environment via phone, email and chat in a professional manner
Work closely with various team such as Product, Quality Assurance, Data and Development to resolve client concerns
Knowledge and Experience
Bachelor’s Degree, preferably in Mathematics, Finance, Business, Economics or Computer Science
Excellent written and verbal communication skills
Sufficient analytical skills to understand and interpret theoretical/mathematical calculations
Sufficient technical skills to troubleshoot the various products and platforms
PC skills needed for basic experience in software navigation, especially when assisting clients as well as for efficient spreadsheet data manipulation
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.