OneMain Financial Jobs

Title: Field Service Technician II Location: Jackson, KY 41339 Duration: 9 months (Possibility of extension) Shift: M-F 8-5 w/overtime plus travel, OT may be required Notes:- Is this position remote or in person? Onsite at client locations- What are the TOP 2 required skills that candidates must have? Electro-mechanical and printer hardware support experience- How many overall years of experience should this person have? 2 to 3+- Do they need any specific certifications or education? Lexmark printer certification nice to have- How many miles per day will the contractor be driving? Will vary depending on client locations- What radius range should candidates be located from the job location? Within 75 milesDescription: This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle. Duties and Responsibilities:- Project focus on upgrading advanced commercial printers at retail locations.- Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, and image unit.- Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.- Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.- Install and remove equipment and systems as required.- Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems.- Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner.- Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.- Determine the most cost-effective repair or resolution to minimize customer downtime. Skills and Qualifications:- Minimum 2 to 3+ years of field service experience, specifically in commercial printers required.- Must be able to do extensive traveling via plane and/or car.- Must have commercial/large printer experience; Lexmark printer certification is nice to have.- Experience working on commercial printers and having an electronics/mechanical aptitude.- Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools is required.- Working knowledge of the Microsoft Office application suite including MS Outlook.- Experience with multi-platform Windows O/S required.- Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, and Windows configuration.- Ability to work independently in a retail environment.- Ability to lift up to 50 lbs.- Excellent customer service skills and professionalism.- Able to communicate effectively both written and verbally with key stakeholders, leadership, partners, team members, other organizations, and customers.- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.- Demonstrated capability to achieve results in a fast-paced, client-driven environment.SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of r ace, r eligion, color, s ex, national origin, age, s exual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.