Job Information
Ithaca College ADMISSION SERVICES ASSOCIATE in Ithaca, New York
Summary:
The Admission Services Associate is the first point of contact for prospective students, families, and campus partners interacting with the Office of Admission. This role is essential to creating a welcoming, informative, and supportive experience throughout the college search and admission process.
Responsibilities include coordinating campus visit activities, supporting application processing and communications, maintaining accurate data and records, and assisting with daily office operations and special projects.
Supervision:
This position reports to the Admission Services Coordinator. The role does not include formal supervisory responsibilities but may provide day-to-day guidance to student assistants.
Key Responsibilities:
Duties may include, but are not limited to, the following.
Visitor and Reception Support
Serve as a welcoming presence for prospective students and families engaging with the Office of Admission.
Schedule individual appointments, information sessions, and campus and departmental tours based on prospective student interests.
Manage visitor flow, including extended appointments, late arrivals, and walk-in visitors.
Provide guidance related to on-campus parking, the City of Ithaca, and other logistical needs, and refer visitors to appropriate Admission staff or campus offices as needed.
Campus Visits and Events
Support the planning, scheduling, and execution of admission events, including on-campus programs, virtual events, and open houses.
Coordinate visit logistics and ensure accurate scheduling and communication with internal partners.
Communication and Outreach
Serve as an information resource for prospective students, families, and counselors throughout the admission process.
Communicate professionally and responsively via phone, email, and other platforms with prospective students, families, school counselors, alumni, and referral partners.
Application Processing and Data Management
Enter and maintain data related to event inquiries, admission applications, supporting documents, and admission decisions with a high level of accuracy and attention to detail.
Scan, index, and manage applicant materials in a timely manner to support efficient application review.
Maintain documentation of office procedures related to data entry, scanning, indexing, and database use.
Office Operations and Administrative Support
Prepare, edit, and maintain documents, files, and records.
Support the production and distribution of prospective student communications, including inquiry, application, and decision materials.
Receive, process, and distribute incoming postal mail for the Office of Admission.
Support general office operations, logistics, and special projects, as assigned.
Community and Inclusion
Demonstrate and model a commitment to multicultural awareness, inclusion, and respectful engagement.
Contribute to creating an environment that is flexible, collaborative, inclusive, and supportive of a diverse campus community.
Interact with students, families, staff, faculty, and visitors in a professional, civil, and inclusive manner.
Professional Standards
- Execute responsibilities in alignment with the service philosophy and student-centered orientation of the Office of Admission.
Other responsibilities may be assigned as needed to support the mission of the Office of Admission.
Qualifications:
Associate degree and two years of related experience, or an equivalent combination of education and experience.
Excellent interpersonal, verbal, and written communication skills are essential.
Strong attention to detail, organizational skills, and the ability to manage multiple priorities are critical.
Demonstrated ability to work effectively with a diverse population and provide a high level of customer service.
Proficiency with standard office software (e.g. Microsoft Office Suite) and the ability to learn additional software systems.
Flexibility to work extended hours during peak admission cycles.
Preferred Qualifications:
Experience working with a student information system or CRM.
Prior experience in a college admission office, higher education setting, or high-volume customer service/reception environment.
Work Environment:
Evening and weekend work may be required to support admission programs and events.
Work is primarily conducted in a safe, accessible indoor office environment, with regular use of computers and standard office equipment. The role requires mobility across campus, which may include walking, driving, or arranging alternative transportation.
This position is 37.5 hours per week, 52 weeks per year.
Application Instructions:
Interested applicants must apply online and attach a resume, cover letter, and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at (607) 274-8000 or humanresources@ithaca.edu.
Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.
Visa sponsorship is not provided for this position.
Hiring Range:
$18.00 to $18.50 per hour, commensurate with qualifications and experience.
We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including:
• Healthcare including vision and dental • Generous Paid Time Off Policies • 403B Retirement Savings Plan with Matching Employer Contribution • EAP • Flexible Work Plans • Educational Benefits • Career-Enhancing Trainings • For an overview of our benefit offerings, please visit https://www.ithaca.edu/human-resources/employee-benefits-wellnessIn an effort to promote campus safety and the security of College resources, Ithaca College will, consistent with the requirements of the law and prudent practices, conduct criminal background investigations per College policy. This position is subject to a criminal background check. All offers of employment are contingent upon review of the criminal background check.
At Ithaca College, a comprehensive residential campus community of approximately 5,000 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.
We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.
We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.
When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.
Nestled in the heart of New York State’s scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger’s as one of the top 10 places to live in the United States.
To learn more about Ithaca College, visit us at http://ithaca.edu