Job Information
Gift of Hope Organ & Tissue Donor Network Tissue Authorization Specialist in Itasca, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13405152
This position is well suited to individuals with healthcare call center experience who are compassionate and comfortable talking with families in bereavement.
Gift of Hope is dedicated to coordinating organ and tissue donation in the northern three-quarters of Illinois and northwest Indiana. Our goal is to provide the highest quality service to families and hospitals as we strive to fulfill our mission of saving and enhancing the lives of as many people as possible through organ and tissue donation.
The Tissue Authorization Specialist contacts family members of potential tissue and/or eye donors to request authorization of tissue donation and to conduct medical/social history (UDRAI) interviews.
(This is NOT a Billing Position)
NOTE: This is a mid-shift position with a fixed biweekly rotational schedule. One week in Itasca, IL for orientation is required.
Hours for the position are 1200-0000 Central Time. The rotational schedule is as follows:
Every Sunday, Monday, Tuesday and alternating Saturdays.
Essential Functions
The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
- Advance Gift of Hopes mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position.
- Acquire and manage confidential records, and ensure that information is protected according to all standards, regulations, and policies
- Compassionately advocate for authorization of donation and honor the wishes of registered donors, by providing information to legal next of kin by phone
- Conduct and obtain telephone authorization from potential donor families for tissue and eye donation; complete necessary paperwork accurately
- Conduct thorough UDRAI interviews according to protocol and with appropriate understanding of donation criteria; complete necessary paperwork accurately
- Validate tissue and eye referrals for eligibility prior to approach and during/after completion of UDRAI; forward appropriate referrals to eye banks in accordance with established protocols
- Update relevant stakeholders on the status of referrals in a timely manner
- Communicate accurate referral information with the appropriate supervisor, administrator on call, logistics personnel, and/or partner organization(s)
- Maintain regularly established authorization goals that align with the organizations strategic goals
- Successful completion of routine competency evaluations is required for this position