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Summary

Job title: Service Lead, Energy Storage Systems

Job ID: null

Department: Greentech Design Services

Location: null-null

Description

Summary:

Greentech Renewables is the nation's leading solar equipment distributor. Greentech Renewables distributes a full range of solar equipment to thousands of contractors throughout the United States, Caribbean, and Latin America, enabling solar installers to easily and cost-effectively design, sell, and install solar photovoltaic (PV) systems.

Greentech Renewables’ Design Services Team is looking for a Service Lead, Energy Storage Systems - Northeast to help us manage our rapidly growing design services pipeline.

Reports to: Regional Lead

Minimum Qualifications:

• 5+ years Solar design, engineering, or construction experience is required

• Bachelor's degree in Electrical, Mechanical or Solar Engineering or Project Management plus actual construction experience. Alternatively a journeyman electrician - project manager

• Experience in the installation, maintenance, design and permitting of ESS systems w/focus on California specific requirements

• Excellent CAD, Solar & ESS Code (NEC), and Solar/ESS Product knowledge

ADDITIONAL COMPETENCIES:

• Incredible problem solving and negotiation abilities

• Ability to collaborate with many other teams

• Interpersonal skills to manage a team

• Ability to give constructive criticism

• Ability to make decisions quickly

Preferred Qualifications:

• EIT or PE License a plus

• NABCEP Certification a plus

• Solar Construction experience preferred over MBA or Master's in engineering

Working Conditions:

• Hybrid, remote & in office. With a focus on customer outreach, on average 2-3 days a week in Profit Center(s) or as directed by management

• Travel will be required for working in Profit Center(s)

• Travel will be required to visit trade shows or for company events

• Work standard business hours of 8am to 5pm within your time zone or within the time zone of the Division assigned

Supervisory Responsibilities: No

Essential Job Functions:

• Project Management

• Ensuring projects move forward to stay within designated SLAs

• Preserving customer requirements in CRM and adapting our process to deliver compliant and customized plansets every time

• Coordinating with our production to ensure vendors are following jurisdictional and customer specific requests

• Working with internal teams to refine templates and processes to improve pass rates, turnaround times, and customer experience

• Being the Customer’s day-to-day point of contact; communication is primarily through phone calls

• Training & assisting newer customers

• Providing status updates, technical support, change requests, etc

• Relationship Management

• Maintaining business & customers

• Regularly following up with all existing customers

• Reviewing reports to get ahead of recurring issues

• General feedback, build rapport, go through specific jobs, forecast, show the support

• Following up with customer fall off

• Working with PC divisions to win back customers

• Every fall-off customer should be classified

• Connecting with PC salespersons whenever an issues or possibly challenge arises

• Growing the business

• Working with PC Manager & Sales to target key customers and ensuring a smooth onboarding process

• Always maintain a target prospect list and actively pursue

• Communication with the other team members such as PC Managers, Outside and Inside Sales Representatives to ensure they are utilizing your role to their full potential

• Regular check-Ins

• Feedback, both internal and external

• Review reports / numbers for tracking and accountability

• You will be talking to each PC location at least once per month.

• You will be visiting each PC location ideally at least once per quarter

• Forecasting and Goals

• Maintain per-PC quarterly goals for residential projects and commercial quotes.

  NOTE: This job description is not designed to cover or contain a comprehensive listing of all required activities, duties or responsibilities. Other duties, responsibilities, and activities may be assigned at any time; with or without notice.

CED is an Equal Opportunity Employer - Disability | Veteran

Compensation Range:

The compensation range for this position is $80000 to $90000 annually.

Other Compensation:

The following additional compensation may be applicable for this position:

• Profit Sharing

Benefits:

Benefits available for this position are:

• Insurance - Medical, Dental, Vision Care for full-time positions

• Insurance - Medical only for part-time positions, 30+ hours/week

• Disability Insurance

• Life Insurance

• 401(k)

• Paid Sick Leave

• Paid Holidays

• Paid Vacation

• Health Savings Account (HSA) and matching