Job Information
Quality Technology Services, LLC Principal, Global Process Owner in Irving, Texas
Who We Are:
It's exciting to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today’s dynamic digital transformation.
As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world’s most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone.
QTS is Powered by People . People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.
Who You Are:
The Global Process Owner (GPO) , Integrated Business Planning (IBP) is accountable for the design, standardization, governance, and integrity of the IBP process across QTS. This role ensures IBP is executed consistently, predictably, and with appropriate controls across all functions, regions, and planning horizons.
The IBP GPO operates within the enterprise GPO operating model, partnering closely with the IBP Director or Senior Director (who owns the IBP management system, executive cadence, and outcomes) and the GPO Leader (who governs enterprise‑wide process standards and consistency). The IBP GPO does not own business results or executive decision forums; instead, this role ensures the process, data, controls, and standards underlying IBP are decision‑grade and scalable.
What You Will Do:
IBP Process Ownership & Governance
Own end‑to‑end accountability for the IBP process domain, including process boundaries, decision points, controls, and escalation paths across demand, supply, financial, capital, and capacity planning.
Define and maintain the IBP process taxonomy (L1–L5), including standardized definitions, ownership, handoffs, and documentation aligned with enterprise process standards.
Establish and enforce IBP process governance, including planning stage gates, reconciliation rules, approval frameworks, and exception handling.
Manage intake, prioritization, and sequencing of IBP process changes, assessing enterprise impacts, risk, and control implications.
Ensure IBP process governance aligns with enterprise initiative and process governance frameworks.
Standards, Controls & Data Integrity
Develop and maintain standardized IBP artifacts, including process maps, SOPs, calendars, RACIs, control points, and KPI definitions.
Define and govern critical IBP data elements and assumptions, including ownership, lineage, validation rules, and data quality thresholds.
Partner with systems and data teams to translate IBP process standards into system requirements and embedded controls.
Apply and evolve the GPO Playbook to ensure consistent documentation depth, governance rigor, and audit readiness.
Performance Monitoring & Continuous Improvement
Define and maintain IBP process KPIs focused on planning effectiveness, timeliness, compliance, and decision readiness.
Maintain transparent dashboards highlighting performance, variation, and exceptions across the IBP cycle.
Use analytics and process insights to identify bottlenecks, control gaps, and improvement opportunities.
Drive prioritized process improvements that strengthen consistency, comparability, and scalability.
Enablement & Adoption
Support adoption of IBP standards through training guidance, communications, readiness criteria, and compliance reinforcement.
Coordinate rollout of IBP process changes with the IBP Director / Senior Director and enterprise change partners.
Reinforce disciplined planning behaviors and adherence to enterprise standards.
Scope and Impact
Enterprise‑wide ownership of IBP process standards and controls
Regular interaction with senior functional leaders and process councils
Direct influence on planning consistency, data integrity, and decision quality
Other duties as assigned.
What You Will Need to Be Successful:
Bachelor’s degree or equivalent experience.
7+ years of experience in IBP, S&OP, enterprise planning, or global process ownership.
Demonstrated success establishing governance, standards, controls, and KPIs in complex environments.
Strong influence skills in matrixed organizations without direct authority.
Nice to Have:
Advanced degree and certifications (Lean Six Sigma, PMP) a plus.
Experience with process analytics or process mining platforms preferred.
#LI-SM1
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
Know Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure.
As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.
At QTS, we are Powered by People . Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure.
And we’d like to invite you to join us.
In addition to a variety of benefit packages, QTS goes above and beyond for our employees:
Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO, Paid Volunteer Days Plus Floating Holidays
Stock Purchase Plan (SPP)
11 paid Holidays Annually/Holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave for primary and secondary caregivers
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program