Job Information
MetLife Account Manager in Irvine, California
The Role
Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre- and post-sale activities associated with the acquisition of new business and maintaining existing customer relationships.
Key Responsibilities
Manage and grow an assigned book of business (2-5K lives) by serving as the single point of accountability for broker and client service delivery, issue resolution, escalations, compliance, BOR changes, and overall customer satisfaction.
Build and maintain strong broker and client relationships through consultative engagement, in‑person and virtual meetings, stewardship, renewals, finalist presentations, and implementation support in partnership with Account Executives, Client Service Consultants, and Underwriting.
Coordinate cross‑functional delivery and execution by leading regular internal partner calls, ensuring service commitments are met, and aligning stakeholders to support renewals, profitability, persistency, and client needs.
Drive growth and retention initiatives by identifying cross‑sell, re‑enrollment, and plan change opportunities; executing targeted marketing and education campaigns; and staying informed of customer business changes (e.g., acquisitions, layoffs, budget impacts).
Track, analyze, and present performance insights by monitoring service results, developing recommendations for improvement, presenting outcomes at broker stewardship meetings, and maintaining accurate account documentation and plans in Salesforce.
Required Qualifications
3+ years’ related experience, such as account management or customer service working in a fast paced, complex environment
Strong group benefits product knowledge and possess knowledge of plan designs, benefit features and how claims are paid.
Proactive customer focused mindset with strong focus on customer satisfaction and obtaining results
Proven ability in building relationships both internally and externally with people at all levels of the organization
Ability to analyze data to influence and execute on renewal decisions
Excellent presentation skills, oral and written communication skills
Attention to detail with critical thinking and problem-solving skills to deliver client focused solutions
Strong commitment to meeting metrics
Proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms)
High School Diploma
Must already hold or be able to obtain State Life, Accident and Health license within 90 days of hire date
Regular travel in local market (10% - 20%)
Preferred Qualifications
Bachelor’s degree in related field
Proficient experience using Salesforce
5+ years related account management or customer service experience in the insurance industry
Strong understanding of industry marketplace and legal developments
Strong focus on customer satisfaction and obtaining results
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.