Job Information
Marshfield Clinic - Archive Patient Access Emergency Midnight Coordinator in Iron Mountain, Michigan
Careers With Purpose
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: Marsh Med Ctr Iron Mtn
Location: Iron Mountain, MI
Address: 1721 S Suitephenson Ave, Iron Mountain, MI 49801, USA
Shift: 8 Hours - Night Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $21.38 - $28.07
Union Position: Yes
Department Details
AFSCME Job Posting
Internal Posting Timeline: Wednesday, April 1, 2026 - Monday, April 6, 2026 at 2:30pm
Length of Shift: 8 hours
Start Times: 11p, or as assigned, including weekend rotation
Overtime Status: 12+ hours in 1 day or 40+ hours in 1 work week
Job Summary
The Patient Access Emergency Midnight Coordinator obtains patient-specific data, operates the facility telecommunication system, addresses phone traffic requests, monitors and utilizes proper emergency responses from Emergency Department, and performs general clerical tasks. Responsibilities include obtaining complete and correct patient demographic information and inputting data into the Health Information Management System for patients to obtain hospital services. Ensures that Emergency Chart charge entry and discharge are completed accurately and in a timely manner. Assists with the collection of copays in the Emergency Department. Monitors the hospital alarm system and operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests. Receives and directs patients and visitors. Defines, captures, analyzes, transforms, transmits, and reports patient-specific data and information related to department processes, patient care processes, and outcomes. Performs Health Unit Coordinator duties within the Emergency Department. Provides assistance and support to clinical staff and providers while coordinating smooth patient flow processes and the transfer of patients to external facilities. May be called upon to train new staff on all aspects of job requirements. Performs various clerical and system functions in a Registration/Switchboard/HUC capacity as assigned and needed.
Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge, and abilities to perform, within scope, role specific functions.
Qualifications
Must have two years of customer service experience. Must demonstrate excellence in customer service and professional conduct. Must have excellent communication skills and empathy while dealing with patients/families. Must possess and display a sense of responsibility to finalize tasks that are required of this position, have ability to multitask and prioritize under pressure and in a fast-paced environment, and be able to provide optimal care and customer service to patients and families. Healthcare-related customer service experience is preferred.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0255897
Job Function: Revenue Cycle
Featured: No