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Office Manager -- Ionia County Central Dispatch (911)

Ionia County Central Dispatch is seeking a detail-oriented and professional Office Manager to join our management team. This essential role provides high-level administrative and secretarial support to the Central Dispatch Director and plays a vital part in ensuring the smooth and efficient operation of our 911 communications center.

The Office Manager is a key contributor to administrative planning, budgeting, and operations. They serve as a primary point of contact for the department, managing everything from financial processing and payroll reporting to public requests for information, and board coordination.

Key Responsibilities

• Board & Committee Support: Attend and record minutes for the Central Dispatch Advisory Board; prepare and distribute agendas, packets, and meeting notices.
• Financial Administration: Process invoices and accounts payable, prepare payment vouchers, and assist with budget development, tracking, and monitoring.
• Human Resources & Payroll: Coordinate the employee hiring process---including application intake, testing, and interview scheduling---and manage payroll data entry and time sheets to submit to the Payroll Clerk.
• Compliance & Records: Process Freedom of Information Act (FOIA) requests for 911 audio and data and maintain training records to ensure compliance with SNC and EMD standards.
• Office Operations: Maintain organized filing systems, manage the Director's calendar, coordinate staff training and travel, and monitor office supply inventory.
• Communication: Serve as a liaison between ICCD and other public safety agencies, answer phones, and greet visitors with professionalism and tact.

Required Qualifications

• Education/Experience: High school diploma or GED supplemented by vocational/technical training in business or a related field, plus two to three years of relevant experience; or an associate's degree with one year of specialized training.
• Technical Skills: Keyboarding proficiency of at least 50 words per minute and advanced proficiency in the Microsoft Office Suite.
• Professionalism: Ability to maintain strict confidentiality, work effectively under moderately stressful conditions, and respond promptly to crises.
• Background: Must pass an extensive background investigation with no criminal record or drug use.

Preferred Qualifications

• Two years of experience in public safety or 911 Center operations.
• Experience processing FOIA requests and handling SNC submissions for training.
• Prior certifications with the Criminal Justice Information System (CJIS).
• Experience in bookkeeping or accounting.

Work Environment & Physical Demands This position operates in a secure, professional office environment. Candidates must be able to perform sedentary to light physical work and have the visual acuity required for detailed data entry. Travel is required to access various County buildings and attend statewide training opportunities.

Position Details

• Status: Full-Time, Non-Exempt.
• Compensation: Grade 9, $22.42 - $27.42 per hour, depending on experience and qualifications.
• Reports To: Central Dispatch Director.

Ionia County Benefits include:

95% Employer-Paid Healthcare Premium

Employer contribution to health savings account ($600 for single coverage; $1200 for double or family coverage

Employer-paid group life, short-term, and long-term disability