Job Information
WM Team Lead - DCR in Indore, India
I. Job Summary
A Team Lead level position which requires to manage a direct and indirect team of 25-50 professionals.
II. Essential Duties and Responsibilities
Manage a team of BPO Supervisors & processors into the area of Accounts payable, collections, sales as per business alignment
Timely reporting of data, MIS and related metrics
Works with global stakeholders to complete the work requirement with highest accuracy and timeliness.
Returns or resolves quality control issues in problem queues.
Meets or exceeds individual productivity requirements.
Follows standard procedures and introduces all new procedures into daily routine
Mentor the team to ensure excellence in performance and motivation levels
Identify the areas of training and ensures to work with training function to get that completed
Responsible for performance evaluation of the team on regular basis
Train and develop new hires to accommodate with company’s standards and culture
Maintains professional and productive relations and communications with internal customers.
III. Qualifications
A. Required Qualifications
Bachelor's Degree (accredited), or in lieu of degree
High School Diploma or GED (accredited) and 4 years of relevant work experience.
6 years of experience in the field of Audit, Accounts & Finance.
2 years of experience in managing a team. (in addition to education requirement)
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Repetitive Motions
Eye/Hand/Foot Coordination
Sitting
Talking
Hearing
☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
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Equal Opportunity Employer: Minority/Female/Disability/Veteran