OneMain Financial Jobs

Responsibilities

• Resolves incidents and service requests in keeping with departmental quality standards and SLAs.
• Logs calls and resolves first-level support calls. Triages/escalates issues, where applicable.
• Provides remote and on-site support of environments and applications, including trouble shooting problematic situations.
• Uses all available resources necessary to obtain full knowledge of a users environment while systemically resolving issues, including knowledge base searches.
• Practices open and transparent communications by providing status updates to users on progress towards issue resolution, as well as peers.
• Sets up new user environment, including phone, computer equipment, shared drives, email and printing.
• Assists in new employee orientation regarding technical issues.
• Deploys pre-authorized packaged applications.
• Completes back-up using legacy systems (tape) and escalates issues, when encountered.
• Monitors IS environment for systems status and events and generates appropriate actions.
• Updates the knowledge base and shares tips/tricks with colleagues.
• Proposes articles to the End User Computing team for development and posting on the Versiti intranet.
• Provides blood drive support
• Provides conferencing support
• Provides file recovery
• Provides role and access management
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Qualifications

Education

• Associate's Degree in computer field preferred or equivalent experience. required

Experience

• 1-3 years experience in customer service environment preferred

Knowledge, Skills and Abilities

• Familiarity with individual or end-user computing environment.
• Ability to coordinate user requests, through to resolution.
• Ability to adhere to Versiti IS standards and work in a regulated environment.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Demonstrated organizational skills.
• Ability to work with minimal supervision.
• Familiarity with standard business desktop applications.

Tools and Technology

• Desktop computers, laptops, and handheld personal devices (tablets, mobile devices and other wireless equipment). required
• Network printers and multi-function devices. required
• Service Desk ticketing systems. required
• All Microsoft office products including Office 365 and Sharepoint. required
• All Adobe products. required
• VMWare. required