Job Information
ATS Automation Application Support Engineer in Indianapolis, Indiana
ATS Company: PA Solutions
Requisition ID: 16597
Location:
Indianapolis, IN, US, 46250
Date: Feb 20, 2026
Application Support Engineer
Job Description
We are seeking amid-level Application Support Engineerto support the expansion of ourGlobal Application Supporton-site in Indianapolis, IN. This role is ideal for an engineer with strongSQL and application troubleshooting experience, who can independently support production applications, analyze data issues, and partner with global teams to ensure system reliability in a regulated pharmaceutical environment.
Key Responsibilities
ProvideTier 2 / Tier 3 application supportfor critical manufacturing and enterprise applications, including incident response, troubleshooting, and root cause analysis
UseSQLto analyze application data, investigate issues, validate fixes, and support reporting or data corrections as needed
Serve as atechnical escalation pointfor complex application and data-related issues, coordinating with global support teams, developers, and vendors
Supportapplication lifecycle activities, including deployments, upgrades, patches, and validation support in GxP-regulated environments
Partner with business users, IT, and engineering teams toidentify recurring issues, propose improvements, and enhance application performance and stability
Create and maintainsupport documentation, SOPs, runbooks, and knowledge base articles
Ensure compliance withGxP, data integrity, change management, and cybersecurity requirements
Additional Information
Required Qualifications
Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experience)
3–6 years of experience inapplication support, systems support, or manufacturing IT
Strong hands-on experience withSQL(querying, troubleshooting data issues, performance analysis)
Experience supporting applications inpharmaceutical, biotech, or other regulated manufacturing environments
Familiarity withincident, problem, and change management processes(ITIL or similar)
Strong communication skills and ability to work effectively in anon-site, cross-functional environment
Preferred Qualifications
Experience supportingmanufacturing execution, quality, Data Historization and/or laboratory systems
Knowledge ofGxP validation, audit support, and regulated change control
Experience working withSQL Server, Oracle, or similar relational databases
Exposure toglobal application support modelsand follow-the-sun operations
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