Job Information
ICCAP Homeless Case Manager in INDIANA, Pennsylvania
Areas of Responsibility:
- Responsible for the identification of problems of homeless families and individuals.
- Responsible for goal identification and service planning in conjunction with homeless families and individuals.
Responsible for service delivery, information, referral and follow-up of homeless families and individuals.
Specific Duties:
- Establish linkages with programs, and refer clients to services under the ICCAP umbrella as well as to services provided by outside agencies, follow-up to assure receipt of services.
- Determine program applicant's eligibility for each program; income, disability, veteran, and need for project's participation, through a comprehensive household need assessment.
- In conjunction with the client, identify major problem areas, develop a goal plan to impact those problems, and establish a time frame to meet goals.
- Refer clients to all appropriate human services and job training opportunities; follow-up to assure receipt of services.
- Work closely with the ICCAP's Pathway Staff, Housing Liaisons, PHD/NCCDC Counselor, and ESG Case Manager to ascertain coordination of services.
- Provide services needed by case management clients that are not otherwise available, including, but not limited to, life skills education, budget counseling and transportation.
- Maintain complete and accurate case files; entering intake information case notes, goal plans participants' progress, etc. through the agency client database, and HMIS in a timely fashion.
- Conduct as needed one-on-one interviews with program participants via phone or in person to follow-up on goals, referrals, and other needs.
- Maintain strict confidentiality; obtain releases and work closely with the community contacts (Case Managers, Agencies, Landlords, family members, etc.)
- Maintain accurate and complete records, and reports.
- Inspect clients' home/apartments, with light cleaning and stocking when necessary.
- Work as a team and maintain a positive attitude.
Other duties as assigned.
Screening Criteria:
- Self-motivation to complete daily tasks and procedures without close supervision.
- Ability to ensure the integrity of data entered.
- Willingness to work with team members to achieve desired outputs
- Knowledge of the respective county, employment is in Indiana, and familiarity with the social service network and community resources.
- Demonstrated ability to communicate effectively with all members of the community.
- Working knowledge of computers, including MS Word, Excel, and be willing to learn and utilize agency software programs such as ORS, as they pertain to this position.
- Good organizational skills and have the ability to meet deadlines in a timely manner.
- Must have a valid PA Driver's license, reliable transportation and be willing to travel in Indiana County and other counties if required.
- A Motor Vehicle Report and Act 33 & 34 clearances and FBI clearance with fingerprinting will be obtained upon hire.
- Must have vehicle insurance to comply with agency standards of coverage.