OneMain Financial Jobs

Functional Accountabilities

1. Client & Stakeholder Collaboration

• Partner with Sales, Sales Support, Product, and Technical teams to execute successful CopLogic implementations from contract handoff to go-live.

• Act as the primary implementation contact for police agencies, ensuring clear communication, alignment, and expectation setting throughout the implementation lifecycle.

• Coordinate implementation activities across internal and external stakeholders to ensure timelines, responsibilities, and deliverables are met.

2. Maintain Strong Agency & Cross-Functional Relationships

• Serve as the primary point of contact for assigned Police Agencies throughout implementation and early adoption.

• Partner closely with Sales, Sales Support and Technology to resolve issues, prioritize enhancements, and ensure a smooth customer experience.

• Drive stakeholder cadence (steering committees, status calls), and ensure clear communication at all levels.

3. Deliver Product Demonstrations to Police Agencies

• Conduct tailored demos of Coplogic solutions, highlighting workflows, data capture, public-facing forms, and reporting use cases.

• Translate agency objectives into solution capabilities and best practices; address functional and technical questions in live sessions.

4. Implementation Execution & Documentation

• Manage and track implementation milestones, dependencies, and progress for assigned agencies.

• Maintain accurate and up-to-date implementation documentation, including:

•  Project timelines and status

•  Configuration details

•  Risks, issues, and resolutions

•  Client approvals and sign-offs

• Ensure all implementation activities are properly documented in internal systems and shared with relevant stakeholders.

5. Prepare Reports & Analysis for Sales Leadership

• Prepare and deliver implementation status reports for Sales Leadership and Operations, highlighting:

•  Progress against timelines

•  Risks and mitigation plans

•  Delays or dependencies impacting go-live

•  Agencies approaching completion or escalation

• Analyze implementation trends to identify process gaps, recurring challenges, or opportunities for improvement.

• Provide insights that help leadership make informed decisions on pipeline readiness and customer health during the implementation stage.

6. Continuous Improvement & Cross-Functional Support

• Provide feedback to Product and Operations teams based on real-world agency implementation experiences.

• Identify opportunities to improve implementation processes, documentation standards, and client enablement materials.

• Support internal knowledge sharing by contributing best practices, lessons learned, and playbooks for future implementations.

  Corporate Values

• Passion for Winning

• Boundarylessness

• Customer Focus

• Innovation

• Valuing our People

  Core Competencies

  1. Analytical Skills: Ability to approach a problem by using logical, systematic, sequential approach

  2. Judgment & Acumen: Ability to perform with insight, acuteness & intelligence in the industry. Make decisions & act in situations in which there is not enough information to be certain of the outcome/implication of the decision

  3. Flexibility & Adaptability: Ability to work effectively in a variety of situations, ability to objectively evaluate situations & understand variety of viewpoints

  4. Planning & Organizing: Ability to anticipate the implications & consequences of situations & to take appropriate action to be prepared for possible contingencies

  Technical Competencies

1. Proficient in MS Office

2. Experience in Project Management

3. Experience in Client Support

   Qualifications / Requirements

• Bachelor's degree holder of any field.

• At least 3-5 years BPO/shared service or relevant experience.

• B2B, sales, and technical experience are preferred.

• Excellent written and verbal communication skills.

• Any relevant project management related experience.

• Any relevant business analysis or research experience.

• A Project Management Professional (PMP) certification is preferred.

• Must be in current role for 1 year.

• Must not have received any Disciplinary Action within the past 12 months.

• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months.

• Must not have any Attendance and Punctuality issues in the past 12 months.

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.