Job Information
Idaho Environmental Coalition, LLC Multi-Level IT Computer Support Tech in Idaho Falls, Idaho
This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2528543
Requisition: 2571
Position Title: Multi-Level IT Computer Support Tech
Work Location: SSF/Town
Shift Schedule: Monday-Thursday, 4x10s
Salary Grade: 04 Salary Range- Min: \$40,670 Mid: \$52,065 Max: \$63,455
Salary Grade: 07 Salary Range- Min: \$57,925 Mid: \$74,550 Max: \$91,175
Position Purpose:
The Customer Support Tech is expected to provide first and second-tier telephone (helpdesk) and direct support resolving end-user computer and VoIP phone issues. Must effectively utilize the IT Help Desk ticketing system to organize and address end user support management. Ability to research and resolve IM support issues including PC/workstation, end user application, and printer problems is a requirement. Assist with resolution of desktop environment patching and vulnerably remediation. Provide on-call after hours support as directed. Perform other IT related duties as assigned.
This position has the following scope:
- Configuration and implementation of desktop applications
- Administration of desktop hardware and software
- Maintaining a standard desktop configuration
- Troubleshooting desktop hardware and software, patching, and upgrades
Minimum Qualification Requirements (Education/Experience):
This is a multi-level posting and the successful candidate will be placed at the appropriate level dependent on depth and breadth of proven experience and skills. At the Idaho Environmental Coalition, compensation decisions are determined using factors such as education, relevant experience, and other credentials.
- Salary Grade 04: Vocational certificate or equivalent plus 2 years relevant experience.
- Salary Grade 07: Vocational certificate or equivalent plus 9 years relevant experience.
Must have experience in the following areas:
-Knowledge of Windows 11 operating systems and basic networking skills.
-Knowledge of the following applications: Microsoft Office 365, Adobe Reader, Edge and Chrome.
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The U.S. Department of Energys\' Idaho National Laboratory Site is a federal facility that performs work involving national security. As such, our jobs require U.S. citizenship.
Effective Monday, May 12, 2025, REAL ID-compliant driver\'s licenses or other state photo identity cards issued by Department of Motor Vehicles (or equivalent) is required to gain access to all IEC and INL facilities (such as in-person interviews, medical & pre-employment drug screening, and for new employee orientation). If you are not sure if your ID complies with REAL ID, check with your state department of motor vehicles.
The following is a list of acceptable documents in lieu of the REAL-ID card:
- A temporary drivers license is not an acceptable form of identification.
- State-issued Enhanced Driver\'s License (EDL) or Enhanced ID (EID)
- S. passport
- S. passport card
- DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)
- S. Department of Defense ID, including IDs issued to dependents
- Permanent resident card
- Border crossing card
- An acceptable photo ID issued by a federally recognizedTribal Nation/Indian Tribe, including Enhanced Tribal Cards (ETCs)
- HSPD-12 PIV card
- Foreig government-issued passport
- Canadian provincial driver\'s license or Indian and Northern Affairs Canada card
- Transportation Worker Identification Credential (TWIC)
- S. Citizenship and Immigration Services Employment Authorization Card (I-766)
- S. Merchant Mariner Credential
- Veteran Health Identification Card (VHIC)
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Special Requirements/Training:
N/A.
License(s) or Certification(s) Required:
N/A.
Position Responsibilities:
- General customer support tasks.
You must apply by 10:00 pm MST, midnight EST, on April 20, 2026.
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Selective Service Requirements\<