Job Information
The Cigna Group Systems Analysis – Lead Analyst in Hyderabad, India
ABOUT EVERNORTH:
Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don’t, won’t or can’t.
Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.
Position Overview
The job profile for this position is System Analysis – Lead Analyst, which is a Band 3 Contributor Career Track Role.
Excited to grow your career?
Lead business analysis and requirements definition for Care Solutions delivery, a best‑in‑class utilization/case management(um/cm) platform serving millions of healthcare members across the United States. Partner with US‑based stakeholders and India engineering teams to deliver features that directly impact patient care, provider workflows, and claims processing.
This is a high‑visibility role supporting Technology initiatives targeted at revolutionizing Health Services and Healthcare Delivery systems. You will represent the “voice of the customer” at the team level, ensuring business, system, functional, and non‑functional requirements are fully understood and implemented. The role requires strong business acumen, stakeholder management across time zones, and the ability to thrive in ambiguity.
Potential scope expansion: AI initiatives within healthcare domain.
Responsibilities
Requirements & Scope Management
Work with business and project stakeholders to identify business needs and document application/system scope and requirements
Lead scope definition, requirements, and design efforts and estimate work effort
Prepare detailed business, system, functional, and non‑functional requirements documentation
Translate business needs into user stories, acceptance criteria, and technical specifications
AI & Automation Innovation
Identify and document opportunities to leverage AI and automation within UMCM workflows to improve efficiency and member experience
Collaborate with AI center of excellence teams to evaluate feasibility and define requirements for AI-powered features (predictive analytics, automated triage, NLP for clinical review)
Stay informed on emerging AI capabilities in healthcare IT and recommend adoption where relevant to product roadmap
Stakeholder & Team Coordination
Coordinate with technology and business organizations to ensure successful delivery
Manage stakeholder expectations across US and India teams
Facilitate requirements workshops and backlog refinement sessions
Build strong relationships despite time zone constraints
Problem Resolution & Support
Direct troubleshooting and problem resolution
Support production issues requiring business context
Triage defects and partner with QA for prioritization
Answer questions related to system intent and enhancements
Process Improvement
Identify and drive process improvement opportunities
Participate in retrospectives and root‑cause analysis
Provide stakeholder support and architectural inputs
Team Structure & Collaboration
Reporting Structure
Reports to Senior Engineering Manager in Hyderabad
Works in an overlap time with US stakeholders
Team Context
Supports one/more agile scrum teams with 7+ Devs & QA
Collaborating with Scrum Master, Tech Leads, QA’s, and Engineers
Partners with US Product Owners, SMEs, Release Train Engineers, and Production Support teams
Key Stakeholders
US Product Owners, SME and business partners
Development leads and architecture team
Production support advisors
Qualifications
Experience & Domain
8-12 years of industry experience and 5+ years in healthcare IT
Deep experience in utilization management, care management, or claims systems
US healthcare workflows (eligibility, authorization, claims)
Large‑scale enterprise healthcare platforms
Agile & Methodology
5+ years hands‑on Agile/SCRUM experience
Backlog grooming, sprint planning, requirements workshops
Iterative delivery mindset
Technical Acumen
Modern SDLC, CI/CD, specification by example
Complex integrations, REST APIs, relational databases
Communication
Exceptional written and verbal communication
Stakeholder influence across levels
Independent work across time zones
Problem Solving
Thrives in ambiguity
Strong analytical judgment and execution
Nice‑to‑Have Qualifications
Kafka, IBM MQ, event‑driven systems
Python, Java
AWS certifications
ETL and data pipelines
JIRA, Confluence
PMI, IIBA, Scrum, Six Sigma certifications
Legacy modernization and HIPAA exposure
Key Challenges
US time zone coordination
Evolving requirements
Matrix reporting
Production support pressure
Why Join This Team
High‑impact healthcare outcomes
Exposure to AI initiatives in healthcare domain
Executive‑visible initiatives
Modern technology migrations
Process leadership opportunities
Collaborative, growth‑focused environment
Education
Required : Bachelor’s degree or equivalent experience
Preferred : Master’s degree (MBA/MTech/MS) or industry certifications such as PMP, Scrum Master, or Six Sigma Green Belt
Location & Hours of Work
Hyderabad‑based, hybrid
General Shift - 11:30am – 8:30pm
Occasional US‑overlap calls
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.