Job Information
AT&T Sr Specialist Software Engineering (ServiceNow MID Server Administrator) in Hyderabad, India
Key Responsibilities
Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.
Required Qualifications
Hands-on experience administering ServiceNow MID Servers in enterprise environments.
Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).
Required Skills (Primary)
ServiceNow MID Server Administration
ServiceNow Discovery support
ServiceNow Orchestration support
ECC Queue monitoring/troubleshooting
Proxy configuration & connectivity troubleshooting
TLS and certificate installation/renewal/rotation
Preferred Skills (Secondary)
Linux administration
DevOps concepts and operational automation practices
Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)
Network and Internet Security fundamentals
Exposure to Public Cloud Security Architectures
Exposure to Kubernetes
Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)
Familiarity with Edge Computing Architecture concepts
Work Environment / Additional Information
MID Server environments span both Windows and Linux.
Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.Key Responsibilities
Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.
Required Qualifications
Hands-on experience administering ServiceNow MID Servers in enterprise environments.
Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).
Required Skills (Primary)
ServiceNow MID Server Administration
ServiceNow Discovery support
ServiceNow Orchestration support
ECC Queue monitoring/troubleshooting
Proxy configuration & connectivity troubleshooting
TLS and certificate installation/renewal/rotation
Preferred Skills (Secondary)
Linux administration
DevOps concepts and operational automation practices
Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)
Network and Internet Security fundamentals
Exposure to Public Cloud Security Architectures
Exposure to Kubernetes
Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)
Familiarity with Edge Computing Architecture concepts
Work Environment / Additional Information
MID Server environments span both Windows and Linux.
Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.
Weekly Hours:
40
Time Type:
Regular
Location:
IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status