Job Information
Amazon Senior Product Manager, Refunds CX, WW Refunds Experience in Hyderabad, India
Description
In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.
WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.
Refunds Experience is a charter of WW R&R that is dedicated to providing the best-in-class refunds experience to customers, by prioritizing faster refunds and ensuring 100% completeness. Besides, we endeavor to build a strong enforcement function to preserve CX, mitigate risk & avoid policy abuse.
We're looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers' journey with Amazon.
Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce.
Key job responsibilities
In this role, you will:
Create vision, product strategy, roadmap, and execution across a suite of return policy products to improve customer trust
Develop worldwide features with huge customer-facing and financial impact
Work with technology, customer service, returns operations, retail etc. to develop a comprehensive solution to fulfil the returns policies customer avails and preserve CX.
Basic Qualifications
5+ years of end to end product delivery experience
Experience owning technology products
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Bachelor's degree or equivalent
Preferred Qualifications
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.