Job Information
Cognizant Sales Program Data & Ops Analyst in Hyderabad, India
Sales Program Data & Ops Analyst
Services Description:
Facilitate sales productivity across tooling and process support, and policy enforcement. This includes:
Overall 6+ Years of Experience
● Providing frontline support to revenue growth teams, primarily sales but also including cross-functional stakeholders, similar to a traditional support desk function.
● Additional support includes Tier 1 system bugs and enhancement triage, and supporting keep-the-lights-on (KTLO) mission-critical processes.
Qualifications:
● Sales Operations or Deal/Support Desk.
● Cross functional collaboration. Problem solving and analysis (in a Sales environment).
● Comfort with repetitive tasks support.
● Technical: SFDC support/admin, SQL, Tableau, Google Suite, Microsoft Suite"
Runs day‑to‑day SFDC + Salesloft operations, delivers fast BI/SQL-driven reporting and diagnostics, and builds/refines targeted account/contact lists to power sales plays
- Load/manage contact & account lists and campaign data in Salesforce and Salesloft; troubleshoot assignments, routing, mapping, and data issues in real time
- Build and maintain BI/Salesforce reports and dashboards; perform ad‑hoc SQL analysis and diagnostics to support active plays
- Generate, enrich and refine highly targeted account/contact lists using multiple internal and third‑party data sources
- Establish and document repeatable data operational procedures and best practices; coach sellers to avoid recurring errors
- Merge data from SFDC, manual inputs, and external sources to produce actionable recommendations and implement quick operational fixes
- Coordinate with GTM Account Data Excellence, Data Science, and Sales Program Managers on data quality, root‑cause analysis, and specialized list needs
- Strong SQL (must be able to write queries from scratch; demonstrated fluency for rapid analysis)
- Salesforce data management & admin experience (data loads, objects/relationships, campaigns, lists, targets)
- BI/reporting skills and dashboard creation (ability to synthesize and present insights)
- Experience with Salesloft and list management/campaign execution workflows
- Excel / Google Sheets advanced usage for analysis
- Troubleshooting & operational triage skills; strong attention to detail
- Excellent written and verbal communication; cross‑functional collaboration
- Sense of urgency, proactive/self‑starter mindset, ability to execute under tight timelines
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.