Job Information
The Hartford IND Senior Staff Engineer, Infrastructure in Hyderabad, India
IND Staff Engineer, Infrastructure - GCC036
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
Position Overview
This individual will be a key part of the Workplace Tools and Automation Team. The primary focus will be to drive automation initiatives, develop robust reporting mechanisms, and create custom tools tailored to the organization’s evolving needs with a focus on ServiceNow customization and integrations. Collaboration is essential to this role, as you will work closely with peer teams and various business representatives to deliver solutions aimed at enhancing both organizational efficiency and user experience.
Key Responsibilities
End-to-end delivery of ServiceNow catalog requests , ensuring Business Requirements (BRQ) documents are kept up-to-date, and providing support for any incidents or enhancements to the service in support of automation goals.
Participate in Code review, Codereleasesand weekly development huddles in coordination with the ServiceNow Development Team
Perform thorough testing of your supported ServiceNow services during each platform upgrade to ensure continued functionality and stability
Architect, develop, andmaintainautomation solutions using VB.NET and C# within Visual Studio environments.
Design, implement, and support SQL Server database solutions for complex reporting and data feed management.
Build,maintain, and enhance Power BI reports, Power Automate flows for cloud-based automation, and PowerApps for business process improvement.
Integrate andutilize SOAP & REST APIs for data exchange, including development and consumption of APIs using JSON and XML formats.
Utilize Nexthink as the primary DEX tool for proactive monitoring, analysis, reporting, and automation to enhance digital employee experience andidentifyautomation opportunities.
Design complex reporting solutions fromscratch, maintainand enhance existing dashboards and analytics.
Provide training and knowledge transfer to peers and junior engineers.
Partner with business customers and technology support to drive change management and client strategy.
Mentor and guide others in solution development and implementation within specific technology areas.
Required Skills & Experience :
Deep knowledge of the ServiceNow platform and ITSM modules – especially Incident, Problem, Change, and Service Catalog/Request Management – including experience configuring and customizing these modules to meet business requirements.
Experience integrating ServiceNow with external systems via REST and SOAP APIs, as well as data formats such as JSON and XML, to enable seamless data exchange between systems.
Solid understanding of IT Service Management processes and the ITIL framework. Able to design automation in alignment with standard incident and request lifecycles and aware of best practices in service management
Proficient in VB.NET and C#, with hands-on experience developing custom applications and automation solutions to meet a variety of business needs.
Experience with SQL Server and Power BI, including designing, building, andmaintainingrobust data management and reporting solutions.
Demonstrated capability to design and deliver complex reporting solutions, ensuringaccurateand actionable insights for stakeholders.
Experienced inworking with Azure M365 and AWS platforms, supporting a range of cloud-based services and solutions.
Possessesstrong communication, collaboration, negotiation, and mentoring skills. Capable of presenting and conveying complex ideas effectively, using both technical and user-friendly language tailored to diverse audiences.
Demonstrates the ability to analyze and resolve high-complexity technology implementation problems. Experienced in change management, as well as the operationalization ofnew technologiesand services, ensuring smooth transitions and effective adoption within organizations.
Nice to Have
ServiceNow Certified System Administrator (CSA) isrequiredand Certified Application Developer (CAD) certification is preferred, as theydemonstratevalidatedexpertiseon the ServiceNow platform. Additionally, a ServiceNow Certified Implementation Specialist (CIS) certification—especially in ITSM—and an ITIL Foundation certificationaredesirable.
M365 Cloud certifications and App Development certifications are also highly desirable, as theydemonstratea strong foundationin cloud technologies and application development, furthervalidatingexpertisein implementing, managing, andoptimizingmodern IT solutions.