Job Information
Intercontinental Exchange (ICE) Analyst, Storage Engineering in Hyderabad, India
Job Description
Job Purpose
The Storage Administrator is responsible for supporting and maintaining availability and high-performance of all disk storage and SAN switch non-production, and production environments. This individual works as part of a results-oriented, service-delivery team and supports other storage engineering and operations teams. Additionally, the Storage Administrator participates in root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives.
Responsibilities
Provide first level support for all disk storage related issues across the enterprise
Respond to and assist in production operations in a 24/7 environment
Provide support to, and coordinate with, storage engineers, operations staff, and end-users
Participate in a weekly on-call rotation for after-hours support
Provide technical analysis, resolve problems, and propose solutions
Participate as a resource for project driven initiatives
Identification and automation of manual tasks using scripting and application development
Knowledge and Experience
Mid-level experience with a variety of disk storage subsystems and SAN switches including Hitachi, EMC, NetApp, Cisco, Brocade and more.
Disk Storage configuration management experience
Automation tools
Good English speaking and writing skills
Top-tier critical thinking and problem-solving skills
Ability to work in a service-oriented team environment
Project Management, organization, and time management
Customer focused, and dedicated to the best possible user experience
Able to communicate effectively with both technical and business resources
Preferred, but not required
Bachelor’s degree in an engineering discipline or equivalent experience in Storage Engineering
Exposure to and familiarity with Disk Storage vendor tools
Knowledge of scripting languages for possible automation opportunities