Job Information
Healthfirst Senior Field Entitlement Enrollment Specialist in Hybrid, New York
Duties & Responsibilities :
Interprets product, procedural and regulatory information, and assists with the development of training curricula to provide field staff with available services.
Administers new hire training and refresher training to the Senior Retention Advocates and Retention Coordinators.
Participates in the development, implementation and updates provided by Healthfirst to ensure departmental compliance.
Provides expertise and customer service support to the teams and consumers.
Conducts observational field visits and provides guidance and support to the teams.
Aids in increasing individual and team effectiveness by creating and distributing training resources, learning aids and processing documentation to learners.
Prepares and maintains reports/records on training program attendance and programs offered.
Participates in training related projects as scheduled or otherwise directed by the Director of Training and is expected to provide feedback and input for all projects. Ensures all assignments are completed with quality and accuracy.
Conducts home visits when needed
Serves as the subject matter expert in all services offered.
Services as a liaison between Local Department of Social Services, New York Medicaid Choice and internal department.
Assists in the scheduling of staff for trainings.
Additional duties as necessary and as directed
Minimum Qualifications:
High School Diploma or GED from an accredited institution
Ability to manage multiple systems
Ability to collaborate with external and internal stakeholders and support teams for cross-referral and joint promotions
Ability to travel throughout the 5 boroughs, Westchester, Orange, Sullivan, Rockland, and Nassau County
Ability to work the majority of the time outside of HF offices with little direct supervision
Strong interpersonal and collaboration skills
Good organizational skills
Excellent listening, as well as written and oral communication skills.
Strong interpersonal skills and professional attitude.
Preferred Qualifications
Bachelors Degree from an accredited institution
Proficiency in navigating the Internet and multi-tasking with multiple software/electronic documentation systems simultaneously
Ability to be independent in making sound decisions and proactive in identifying and implementing process improvements
Aptitude for using a fast-paced proactive vs. reactive approach, maneuvering multiple tasks simultaneously including seamlessly changing priorities
Establish credibility and trust along with positive and affable working relationships with internal and external clients
Compliance & Regulatory Responsibilities : Noted above
License/Certification : N/A
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.