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Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. Through breakthrough technologies, world-class evidence and partnerships with clinicians and healthcare stakeholders, our employees are inspired by our patient-focused culture to deliver life-changing innovations to those who need them most.

Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

Edwards Lifesciences is seeking a Salesforce L2 Support Analyst / Junior Salesforce Administrator to support business‑critical Salesforce applications in a regulated, global environment. This role focuses on production support, system administration, incident resolution, and operational stability, while also contributing to minor enhancements and continuous improvement initiatives. This role is suitable for a certified junior Salesforce professional looking to grow within enterprise IT operations and platform administration.

This position is an “ onsite ” role and will be based in “ Pune, India ”.

How you will make an impact:

• Provide Level 2 (L2) support for Salesforce production environments, ensuring system stability and timely resolution of incidents and service requests

• Act as a functional and technical point of contact for Salesforce‑related issues escalated from L1 support or business users

• Perform Salesforce administrative activities, including:

• User and access management

• Profiles, roles, permission sets

• Basic configuration (fields, page layouts, validation rules, flows)

• Troubleshoot issues related to Salesforce configuration, integrations, and data quality

• Support release and deployment activities in collaboration with Tech Leads, QA, and Release Management

• Participate in UAT support, defect triage, and post‑deployment validation

• Maintain and update system documentation, operational procedures, and knowledge articles

• Ensure compliance with internal IT standards, change management, and validation processes

• Identify recurring issues and propose operational and process improvements

What you will need (Required):

• Salesforce Administrator Certification (ADM‑201)

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience)

• 1–3 years of experience in:

• Salesforce administration, support, or CRM operations

• L2 application support in an enterprise environment

• Solid understanding of:

• Salesforce core objects and data model

• Security model (profiles, roles, permission sets)

• Basic automation (Flows, validation rules)

What else we look for (Preferred):

• Experience working in a global, matrixed IT organization

• Familiarity with ITSM tools (e.g., ServiceNow, Jira)

• Exposure to regulated environments (GxP, FDA, SOX, or similar) is a plus

• Strong analytical and problem‑solving skills

• Ability to communicate clearly with both technical and non‑technical stakeholders

• Willingness to follow structured processes while continuously improving them

• Ability to work independently while collaborating effectively within a distributed team

Additional certifications are preferred:

• Salesforce Advanced Administrator

• Salesforce Platform App Builder

• ITIL Foundation (or working knowledge of ITSM processes)

• Salesforce Service Cloud Consultant

This role is critical to ensuring the reliability, compliance, and usability of Salesforce within Edwards Lifesciences. The L2 Support Analyst acts as a stability anchor for the platform, enabling business teams to operate efficiently while ensuring IT standards and quality are upheld.