Job Information
Washington Metropolitan Area Transit Authority Technical Training Operations Support Specialist in Hyattsville, Maryland
Technical Training Operations Support Specialist
Job ID:
260349
Location:
MD - Carmen Turner Facility
Full/Part Time:
Full-Time
Posting Open-Close
03/27/2026
-
04/10/2026
Union
002
Regular/Temporary:
Regular
Job Description
Marketing Statement:
Metro's Technical Training and Development is hiring Operations Support Specialists to work alongside our Program Managers. These roles are the operational backbone of the team, handling day-to-day coordination with program managers. While each role has a different focus, both are rooted in work optimization, problem-solving, and the support of instructors and trainees.
One role will support Facilities and Classroom Operations. This person ensures training spaces are ¿room ready¿ by managing classroom setup, technology, and service coordination so instruction runs without disruption. They will help move us from ad hoc problem solving to standardized systems, bringing structure, visibility, and consistency to how our learning environments operate.
The other will support Student Support and Program Operations. This person helps maintain, strengthen and support trainee experiences, coordinating outreach efforts, and managing the administrative processes that keep programs running and students on track.
Across both roles, we are looking for talented individuals who are organized, responsive, and solutions-oriented.
Minimum Qualifications
Education
High school diploma or GED.
Experience
Four (4) years of experience supporting operations, facilities, student services, program administration, or recruitment/event coordination in a training or educational environment.
Preferred
Associate degree or higher in Facilities Management, Information Technology, Business Administration, or related field.
Certifications in facilities support, AV technology, or customer service.
Medical Group
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
Job Summary
The Technical Training Operations Support Specialist provides comprehensive operational support to WMATA Technical Training and Development programs across facilities, technology, and student engagement functions. This role ensures that learning environments are functional, well-equipped, and supportive of instructional and participant needs. Specialists may focus on different operational workstreams, such as classroom/facility support, student and participant engagement, or instructional technology, but all contribute to maintaining safe, efficient, and high-quality training operations.
Essential Functions
Prepare, organize, and maintain training environments, ensuring technology, equipment, and instructional resources are functional, available, and ready for use.
Serve as primary point of contact for instructors, students, and staff; respond to operational, technical, or facilities-related inquiries and resolve issues promptly to ensure uninterrupted training delivery.
Monitor facility and classroom safety, cleanliness, and readiness; escalate maintenance or access concerns to appropriate teams.
Set up and test AV systems, computers, and classroom technology for training sessions and events.
Track and manage inventory of supplies, equipment, and technology assets; coordinate repairs or replacements as needed.
Support student onboarding and participation by coordinating registration, access, and distribution of training resources.
Maintain accurate documentation of classroom usage, student records, work orders, and inventory within designated systems (e.g., LMS, Maximo, PeopleSoft).
Collaborate with program managers and instructors to ensure operational efficiency, participant readiness, and smooth delivery of training.
Assist with logistics for orientations, special events, or space reconfigurations.
Uphold health, safety, and confidentiality standards across all operational functions.
Other Functions
- Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.
The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
Evaluation Criteria
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
Skills and/or behavioral assessment
Personal interview
Verification of education and experience (including certifications and licenses)
Criminal Background Check (a criminal conviction is not an automatic bar to employment)
Medical examination including a drug and alcohol screening (for safety sensitive positions)
Review of a current motor vehicle report
Closing
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.