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The Upper Cape Program Coordinator coordinates onsite programs and serves as the primary point of contact for women seeking information, assistance, and access to WE CAN services in the four towns of the Upper Cape. This position works directly with participants, staff, volunteers, and community partners to support individuals attending workshops or individual appointments, help them navigate internal and external resources, and engages them at in-person events, by phone, and through community-based organizations. The Upper Cape Program Coordinator also conducts outreach, attends community events and meetings, and forges new and existing stakeholder relationships in the Upper Cape area. This position splits time between bringing awareness of the WE CAN array programming to the larger Upper Cape community and ensuring that individual participants are engaged and feel welcomed while attending workshops or appointments. KEY RESPONSIBILITIES Participant Engagement Engage with participants to assess ongoing needs and connect them to WE CAN programs and community partner services via phone, in-person at WE CAN sites and at partner organizations. Provide on-site support for volunteers and participants during WE CAN individual consultations and workshops at Upper Cape locations. Conduct follow up phone calls or emails with participants after they have completed a service or interaction to assess on-going needs or ensure needs were met. Accurately collect and enter participant and program data in a timely manner. Build effective relationships with participants and volunteers using a culturally responsive, trauma-informed, and strengths-based approach. Collaborate with WE CAN colleagues to ensure consistency in program delivery across the Upper Cape. Outreach and Relationship Building Identify key strategic local partner entities in the Upper Cape and work to engage them. Plan and conduct outreach across the four Upper Cape towns to increase awareness of WE CAN services. Attend meetings and community and networking events to build awareness of the WE CAN presence in the Upper Cape. Use current relationships with volunteers, participants, and other interested stakeholders to learn about service gaps and needs to better serve individuals in the region. SKILLS AND EXPERIENCE 1-3 years of experience in case management, community-based, or human services roles. Associate or bachelor\'s degree in a human services-related field preferred. Bilingual in Spanish/English or Portuguese/English preferred. Demonstrates compassion and strong interpersonal skills, with the ability to work empathetically and nonjudgmentally with women facing complex life challenges. Proven experience coordinating projects of varying scope in collaboration with internal and external partners. Strong organizational skills with a high level of attention to detail. Familiarity with case management principles and Cape Cod community resources. Cultural competence and the ability to effectively support participants with diverse backgrounds and needs. Experience with data collection, documentation, and reporting. Excellent verbal and written communication skills with a professional and welcoming demeanor. Experience working with volunteers and an understanding of volunteer roles and responsibilities. Willingness to learn new tasks, skills, and procedures. Self-motivated with the ability to work both independently and collaboratively as part of a team. Proficiency in computer applications, including Microsoft Office and Google Workspace. HOURS: Position is full time; Monday-Friday, including some evenings for meetings/programs or events. Position has a home base of Hyannis initially with travel between the four towns of the Upper Cape as well as travel to Harwich Port and other sites is expected. Reliable transportation is required; mileage reimbursement is provided.