OneMain Financial Jobs

If you\'re someone who thrives on connection, loves solving problems, & takes pride in creating standout customer experiences, this could be the role for you. As the first point of contact for our customers, you\'ll do more than answer questions - you\'ll build relationships, anticipate needs, & make every interaction feel personal. You\'ll serve as a trusted resource, guiding customers to the right solutions, connecting them with the right experts, & ensuring nothing falls through the cracks. In this role, your ability to listen, think on your feet, & genuinely care about the people you\'re helping will make all the difference. Every call, email, & interaction is an opportunity to strengthen trust & deliver the kind of service that sets us apart. ESSENTIAL RESPONSIBILITIES Ensures that all incoming calls are forwarded to necessary staff (mortgage originators, loan servicing, deposit services, etc.) if unable to personally resolve the matter. Ensures the response to all interest e-mails from existing or new customers is done in compliance with the Bank?s service standards. Contacts existing customers to promote additional products or services. Remains knowledgeable of all Bank products to effectively cross-sell new or add-on products to develop full-service customer relationships. Monitors customer service concerns & follows up to resolve problems; takes all steps necessary to promote department effectiveness in conformance with established goals & objectives. Ensures compliance with policies & procedures. Positively & proactively reconciles problems & complaints referred by customers & other departments Ensures proper upkeep of assigned equipment & routine maintenance of equipment, while maintaining a neat & efficient work area. Remains educated on changes in Bank policies, procedures, products & regulatory compliance. Participates as an active member of various internal committees, as needed. Actively promotes the interest of the Bank whenever possible by participating in community & professional organizations. Perform other duties as may be required to ensure the ongoing effectiveness of the Call Center Department. The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties related & unrelated to the above, may be assigned &, therefore, required. Our history of success & commitment to exceptional customer service starts with our employees & we are seeking candidates who share our vision of excellence & distinction. In addition to working with our engaged & exceptional team members, the successful candidate will be provided with competitive salary & outstanding benefits that include health dental & vision insurance, generous 401(k) match & tuition reimbursement. The pay range provided reflects the established budget for this position & represents what the Bank reasonably expects to pay at the time of posting. The final offer will depend on various factors, including relevant experience, skill set, qualifications, & other job-related considerations. Member FDIC. Member DIF. Equal Opportunity Employer. Requirements COMPETENCIES Customer Service - Exceptional customer-focused skills to manage difficult & complicated situations; responding promptly to customer needs, responds to request for service & assistance. Communication - Ability to interact brilliantly with customers, colleagues, & public Problem Solving - Ability to think analytically & independently & be detail oriented. Professionalism - Upholds a consistent professional appearance & demeanor, both in person & on phone. QUALIFICATIONS Education & &/or Experience High School Diploma/GED plus specialized training. Two years of banking or call center experience. Ability to maintain confidentiality; with tact & diplomacy. Physical Requirements Ability to lift & carry up to 25 pounds on an occasional basis.