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•Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction 确保接听和转达所有与部门相关的信息，确保既定标准并取得客户的满意。 •Receives, records, and distributes various reports 接听、记录并分发各种报告。 •Receives, records, and transmits guest requests accurately 准确接听、记录并传达客人的要求。 •Responsible for entering accurate room status into computer daily and investigate discrepancies 负责每天将客房情况准确的输入电脑并调查各种异常情况。 •Maintains and update administrative data 维护和更新行政数据。 •Maintains key control 管理钥匙。 •Monitors lost property 监管失物相关事宜 。 •Maintains working area and equipment in a proper state of cleanliness and repair 确保工作区域和设备得到良好的清洁和修缮。 •Report guest complaints to Executive Housekeeper or delegate immediately 及时向行政管家或其代理人汇报客人的投诉情况。 •Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生规范。 •Attends meetings and training sessions as required 按要求参加会议和培训活动。 •Is multi-skilled as a Room Attendant as well as other areas of Housekeeping 成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才。 •Adheres to Housekeeping standards and procedures and enforces same 遵守并执行客房部的规范和工作程序。 •Maintains good relations with Housekeeping staff and other interfacing departments, in particular Front Office and Engineering 与客房部员工以及其它关联部门，特别是前厅部和工程部保持良好的关系。

•Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction 确保接听和转达所有与部门相关的信息，确保既定标准并取得客户的满意。 •Receives, records, and distributes various reports 接听、记录并分发各种报告。 •Receives, records, and transmits guest requests accurately 准确接听、记录并传达客人的要求。 •Responsible for entering accurate room status into computer daily and investigate discrepancies 负责每天将客房情况准确的输入电脑并调查各种异常情况。 •Maintains and update administrative data 维护和更新行政数据。 •Maintains key control 管理钥匙。 •Monitors lost property 监管失物相关事宜 。 •Mantains working area and equipment in a proper state of cleanliness and repair 确保工作区域和设备得到良好的清洁和修缮。 •Report guest complaints to Executive Housekeeper or delegate immediately 及时向行政管家或其代理人汇报客人的投诉情况。 •Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生规范。 •Attends meetings and training sessions as required 按要求参加会议和培训活动。 •Is multi-skilled as a Room Attendant as well as other areas of Housekeeping 成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才。 •Adheres to Housekeeping standards and procedures and enforces same 遵守并执行客房部的规范和工作程序。 •Maintains good relations with Housekeeping staff and other interfacing departments, in particular Front Office and Engineering 与客房部员工以及其它关联部门，特别是前厅部和工程部保持良好的关系。

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At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.