Job Information
ProAmpac Holdings, Inc. Customer Service Representative in Huntley, Illinois
Description
Salaried non-exempt $40,000-$50,000
Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.
All other duties as assigned.
Qualifications, Education and Experience
HS/GED required; AS preferred
This position has no leadership duties.
Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Outlook Email, and calendar.
Maintains strict confidentiality and protects privacy of confidential/sensitive information.
Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Job Category: Customer Service
Full-Time