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MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

The Technical Inside Sales Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). This role will create and/or enter quotes, process customer orders, and resolve customer issues. The Technical Inside Sales Representative will provide technical expertise in the sale of specialized products while maximizing customer value and driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.

Key Duties & Responsibilities

Individual must be able to perform the essential duties with or without reasonable accommodation.

• Develop knowledge of customer accounts to include technical requirements, production volume and schedules, targeted pricing, applicable contract requirements, and competitive analysis.

• Respond promptly to customer requests for quotes by sourcing products from existing Company inventory or buying them externally.

• Build quotes that simultaneously create value for the customer and profitability for MRC Global.

• Utilize MRC Global systems/software to create quotes,locateavailable products/materials, process customers’ orders, create vendorpurchaseorders (PO), and perform other tasks related to customer needs.

• Apply athoroughunderstanding of MRCGlobal’sprimary product ranges, including pipe, valves, and fittings products, to accuratelylocatethe products requested by the customer.

• Develop and apply an in-depth understanding of the market for individualproductcategories, price products to concurrently maximize margins while winning bids.

• Verify the on-time shipping/delivery status of pending inbound and outbound shipments; communicate status proactively with the customer and adjust product sourcing efforts if needed.

• Promptlyproblem-solve and resolve the most common customer/order challengesby listeningto customers’ needs and concerns.

• Validate that the product(s) specified in customers’ quote requests arepermittedper their respective approvedmanufacturer’slist (AML) or other customer-provided specifications.

• Reference customer processing guides and other tools/resources tomaintainfamiliarity with customer preferences/processes; consult with the manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.

• Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.

Required Experience

• Typically requires one (1) or moreyears’ experiencein a dedicated customer-facing role, inside sales, and/or warehouse/shop services.

• OR recent completion of post-secondary education to include any of the following: Technical/Trade School,associate degree,bachelor’sdegree, preferably with studies in industrial or sales.

Skills & Abilities

• Demonstrated technical knowledgein one or more specialized productcategories(valve automation, controls,instrumentation& measurement,carbon steel pipes, fittings, & flanges,corrosion-resistant products, gas products, or steam products).

• Proficient in the use of computers and MS Office products (Word, Excel, PowerPoint, and Outlook)andadvancedknowledge basein MRCGlobal’sproprietary softwareto work efficiently.

• Ability to communicate and promote ideas and transfer detailedand technicalknowledge to others.

• Ability to effectively present information in one-on-one and small group situations.

• Attention todetail, works with a sense of urgency.

• Executes role withsome assistanceand supervision.

Working Conditions

• Work isgenerallyperformedin an officeenvironment.

• May require prolonged periods of sitting/standing.

• Abilitytooccasionallytravelwithovernight stays.

• For position-specific detailsregardingthe physical and mental demands and working conditions, contact Human Resources.

• Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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At MRC Global, you can build a satisfying career, while making a difference. You’ll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you’ll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work.

We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth.

MRC Global offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team.

At MRC Global , we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members.

We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company’s culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.