Job Information
ABC Imaging Customer Service Representative in Houston, Texas
Position Summary:
As a Customer Service Representative at ABC Imaging, you will be the primary point of contact for our clients, ensuring their printing needs are met with professionalism, accuracy, and efficiency.
Key Responsibilities:
Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed
Handle incoming inquiries, quotes, and orders via phone, email, and in person
Provide knowledgeable guidance on printing options, file requirements, and timelines
Manage job progress, provide status updates, and resolve issues promptly
Collaborate with internal departments to meet deadlines and exceed client expectations
Maintain detailed and accurate client records in the order management system
Troubleshoot and resolve customer concerns with professionalism and urgency
Requirements:
Previous experience in the print industry is preferred
Proven background in customer service or account management
Strong understanding of print terminology, file formats, and production workflows
Excellent communication and organizational skills
Ability to multitask in a fast-paced, deadline-driven environment
Proficiency in Microsoft Office and familiarity with print management systems.