Job Information
The City of Houston CUSTOMER SERVICE REPRESENTATIVE III in Houston, Texas
CUSTOMER SERVICE REPRESENTATIVE III
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CUSTOMER SERVICE REPRESENTATIVE III
Salary
$1,783.20 - $2,383.20 Biweekly
Location
8000 N. Stadium
Job Type
Full Time
Job Number
38106
Department
Houston Health Department
Opening Date
03/06/2026
Closing Date
3/13/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications Accepted From: All Persons Interested
Posting Number: 38106
Department: Houston Health Department
Division: Public Health Science and Surveillance
Section: Bureau of Vital Statistics
Reporting Location: 8000 North Stadium Dr.
Workdays & Hours: MONDAY – FRIDAY, 8:00 AM – 5:00 PM *
Subject to Change*
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS:
Review documentation to ensure customers are qualified to request vital records (birth and death certificates) while maintaining security and confidentiality.
Maintain and monitor various records and reports on customer assistance including state mandated electronic systems.
Distribute information to the public on vital records, request statutory requirements.
Collect and balance daily revenue from the sale of vital records, receipts, or fees.
Research, analyze, and resolve standard customer problems and inquiries by various forms of communication i.e. phone, email, in person, etc.
Review order requests for vital records into the Houston Health Department and State vital records system.
Accurate processing of orders and certified record printing to ensure the correct issuance of vital records.
PHYSICAL EFFORT:
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.
WORK ENVIRONMENT:
There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor.
MINIMUM REQUIREMENTS
MINIMUM EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.
MINIMUM EXPERIENCE REQUIREMENTS
Three (3) years of administrative or customer service related experience are required.
Substitutions: Associate's degree may be substituted for up to two (2) years of experience.
Bachelor's degree may be substituted for the years of experience.
MINIMUM LICENSE REQUIREMENTS:
None.
PREFERENCES
Selected candidate must pass the Texas Department of State Health Services required background check
Bilingual (English and Spanish)
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED:
Department may administer skills assessment test
SAFETY IMPACT POSITION: Yes
If yes, this position is subject to random drug testing and if candidate is promoted into this position, he/she must pass an assigned drug test.
SALARY INFORMATION: GENERAL FUNDED POSITION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade: 16
APPLICATION PROCEDURES:
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-8357.
If you need special services or accommodations, 832-393-4632 (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employment:
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Which of the following best describes your level of education?
High School Diploma/GED
Associate's Degree
Bachelor's Degree
Master's Degree or higher
None of the above
03
How many years of vital records, administrative or customer service-related experience do you have?
Less than 1 year
1 year, but less than 2 years
2 years, but less than 3 years
3 years, but less than 4 years
More than 4 years
No experience
04
Please indicate your level of proficiency in Microsoft Office products (Word, Excel, PowerPoint, Outlook).
BEGINNER: Perform daily word processing tasks, enter, and correct data, modify a workbook, format a Worksheet, create a new e-mail message, check e-mail.
INTERMEDIATE: Basic formatting and creating a variety of templates, mergers; manage table data, sort and filter merges, reply, forward, print and delete an e-mail message.
ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel. delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move, and delete appointments on your calendar.
EXPERT: Produce table of contents, footnotes, endnotes, bookmarks, manage Macro commands, and create MS Excel
No experience
05
What forms of communication are you proficient in when providing external customer service? (Check all that apply)
Email
Phone
Face to Face / In Person
In Writing
None of the above
06
Do you speak any languages other than English? If so, what is your proficiency level? Please, specify: Speaking, Reading, Writing, Listening. Put "N/A" is you are not fluent in any other language than English.
Required Question