Job Information
The City of Houston CUSTOMER SERVICE REPRESENTATIVE I (Court Operations) in Houston, Texas
CUSTOMER SERVICE REPRESENTATIVE I (Court Operations)
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CUSTOMER SERVICE REPRESENTATIVE I (Court Operations)
Salary
$18.76 - $19.93 Hourly
Location
1400 Lubbock
Job Type
Full Time
Job Number
38611
Department
Municipal Courts Department
Opening Date
04/10/2026
Closing Date
4/17/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Division: Court Operations
Reporting Location: 1400 Lubbock and All Satellite Locations
Workdays & Hours: VARIOUS* All Shifts, days, and holiday
MUST BE ABLE TO WORK WEEKNDS AND HOLIDAYS*
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Municipal Courts currently has full-time employment opportunities available for Customer Service Representatives in their Court Operations Division who are self-motivated, customer service oriented, pay attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:
Interface with law enforcement officials for the verification of warrants and notifications.
High level of direct contact with the general public, attorneys, court staff and law enforcement.
Processing of bond forfeitures and administrative duties related to bond administration
Data entry of incoming citations.
Quality review and updating of data and scanned documents
Scanning of court documents into Court’s Case Management System.
Must be willing to submit to annual background checks.
Other administrative and customer service-related responsibilities as assigned.
WORKING CONDITIONS
General office setting. May require long periods of standing or sitting at a computer terminal and interacting with citizens in person and also by telephone. Must be able to work weekends and/or holidays as needed. Must be able to travel to another court location on short notice.
Must be able to work weekends and/or holidays as needed. Must be able to travel to another court location on short notice
MINIMUM REQUIREMENTS
EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Six (6) months of administrative or customer service related experience is required.
Substitution: An Associate’s degree may be substituted for up to two years of experience.
LICENSE REQUIREMENTS
None
PREFERENCES
Preferences will be given to candidates with heavy customer service experience; prior court, legal or paralegal experience as well as knowledge of court policies and procedures is a plus. Experience in Windows and Microsoft office environment (Word, Excel, Outlook)
*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. *
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
None; however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.
SAFETY IMPACT POSITION NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832)393-7238.
If you need special services or accommodations, call (832)393-7238. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Which best describes your completed and verifiable education and experience?
High School Diploma or GED and AT LEAST six (6) months or more of verifiable administrative or customer service experience
High School Diploma or GED and LESS THAN six (6) months of verifiable administrative or customer service experience.
Associate's Degree or Higher
None of the above
03
In your most current or previous employment, how many years of directly related verifiable customer service experience do you have?
Less than 6 months of directly verifiable customer service experience.
6 months of directly related verifiable customer service experience
1 year of directly related verifiable customer service experience
2 years of directly related verifiable customer service experience
More than 3 years of directly related verifiable customer service experience
I have no directly related verifiable customer service experience
04
If you indicated you have directly related verifiable customer service experience in question #3 above, please list the agencies and contact telephone number where you had direct customer service interaction experience. If you do not have directly verifiable customer service experience, please indicate "N/A" below. (Please note, stating SEE RESUME IS NOT an acceptable answer and will delay your application process).
05
Do you have prior court, legal or paralegal experience as well as knowledge of court policies and procedures?
Yes
No
06
If you indicated you have verifiable prior court, legal or paralegal experience as well as knowledge of court policies and procedures in question #5 above, please list the agencies and contact telephone number where you had the prior experience and briefly explain your duties. (i.e., verified warrants, supported judge in courtroom, processed bond forfeitures, etc.). If you do not have verifiable prior court, legal or paralegal experience as well as knowledge of court policies and procedures, please indicate "N/A" below. (Please note, stating SEE RESUME IS NOT an acceptable answer and will delay your application process).
07
What language other than English, do you consider yourself fluent (read / write / speak?) (Check all that apply)
Spanish
Vietnamese
Chinese
French
Other
None of the Above
08
Are you able to commute from one location to another, sometimes on short notices?
Yes
No
09
Municipal Courts operates on a 24 hour, 7 days a week schedule, please select which shift (s) you are available to work? (Check all that apply, Actual Shift Times Varies).
Monday 7:00 AM – 3:30 PM
Monday 02:30PM-11:00PM
Monday 10:30PM-7:00AM
Tuesday 7:00 AM – 3:30PM
Tuesday 02:30PM-11:00PM
Tuesday 10:30 PM-07:00AM
Wednesday 7:00 AM – 3:30 PM
Wednesday 02:30PM-11:00PM
Wednesday 10:30 PM – 7 :00 AM
Thursday 7:00 AM – 3:30 PM
Thursday 02:30PM-11:00PM
Thursday 10:30 PM – 7 :00 AM
Friday 7:00 AM – 3:30 PM
Friday 02:30PM-11:00PM
Friday 10:30 PM – 7 :00 AM
Saturday 7:00 AM – 3:30 PM
Saturday 02:30PM-11:00PM
Saturday 10:30 PM – 7 :00 AM
Sunday 7:00 AM – 3:30 PM
Sunday 02:30PM-11:00PM
Sunday 10:30 PM – 7 :00 AM
None of the above
10
If you did not select all shifts in question #9 above, please be advised that you may be required to adjust your schedule to work any of the shifts listed in question #9 above if needed. Are you willing and available to work any of the above shifts if needed?
Yes
No
11
Are you available to work weekends and Holidays?
Yes
No
Required Question