Job Information
Robert Half Analyst III, Technical Support in Houston, Texas
Description
Role Overview
The Telecommunications Analyst III – POTS Transition supports the POTS Transition Team, which is responsible for implementing POTS (Plain Old Telephone Service) replacement solutions and coordinating field execution activities. This role focuses on managing end‑to‑end replacement efforts, including site coordination, service provider engagement, installation oversight, post‑cutover validation, and savings calculation.
The position works closely with the Disconnect Coordination Team (DCT) to ensure timely execution of disconnect activities once replacement solutions are fully implemented. The ideal candidate brings extensive experience with legacy voice and data circuits, strong field execution capabilities, and the ability to manage complex, multi‑stakeholder initiatives.
Key Responsibilities
Implement POTS replacement solutions at field locations
Coordinate with site contacts, service providers, vendors, and telecom carriers
Schedule and manage site surveys and oversee installation activities
Validate operational readiness following cutover
Calculate cost savings associated with completed POTS replacements
Notify the Disconnect Coordination Team (DCT) once replacements are complete and disconnects can proceed
Maintain effective cross‑functional communication to ensure accurate execution and alignment
Detailed Responsibilities
Lead execution of POTS replacement initiatives across assigned locations
Gather and validate requirements in collaboration with site contacts and stakeholders
Coordinate site surveys, installation schedules, and service provider activities
Oversee replacement installations and confirm services are functioning as intended post‑cutover
Prepare and present findings, recommendations, and status updates to project leadership and stakeholders
Track progress, timelines, risks, and dependencies across multiple initiatives
Calculate and document realized cost savings tied to completed replacements
Maintain accurate records in designated tracking and reporting systems
Collaborate closely with the Disconnect Coordination Team (DCT) to enable follow‑on disconnect execution
Key Interactions
This role works closely with a broad range of internal and external partners, including:
Internal site contacts and business stakeholders
Telecommunications carriers and service providers
Vendors supporting surveys and installations
Sourcing and digital teams
Disconnect Coordination Team (DCT)
Project and operational leadership
Strong communication, coordination, and stakeholder management skills are essential for success.
Requirements
Required Qualifications
Minimum 10 years of experience in the telecommunications or network industry
Demonstrated hands‑on experience with legacy telecommunications services, including:
Analog dial tone (POTS)
Legacy voice and data circuits
Experience working in analytical, operational, or technical support roles related to telecom or network services
Strong understanding of circuit‑based services, telecom billing concepts, and inventory/asset tracking
Proven ability to manage multiple initiatives, meet deadlines, and support reporting activities
Desired Skills & Attributes
Detail‑oriented with a strong focus on accuracy and quality
Self‑motivated, proactive problem solver with a strong work ethic
Strong analytical skills with the ability to interpret complex data
Excellent verbal and written communication skills
Ability to adapt and thrive in a fast‑paced, cross‑functional environment
Strong organizational skills and disciplined approach to project updates and documentation
Disqualifiers
Fewer than 10 years of relevant telecommunications or network experience
Inability to demonstrate working knowledge of legacy voice and network circuits, including POTS
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .