Job Information
Crescent Hotels and Resorts Restaurant Supervisor Yacht Club Pool in Horseshoe Bay, Texas
Rate: $20 USD per hour
Description
Restaurant Supervisor
Position Overview
The Restaurant Supervisor is responsible for promoting and ensuring exceptional guest satisfaction through strong leadership, operational oversight, and a commitment to service excellence. This role focuses on maintaining a positive team environment, supporting associate engagement, and delivering prompt, courteous, and accurate service. The Restaurant Supervisor is accountable for daily operations and contributes to sales and profitability within assigned outlets.
This position is supervisory in nature and requires a consistent on-the-floor presence during all meal periods. Administrative work is limited primarily to scheduling and monitoring labor in alignment with budget guidelines.
Key Responsibilities
Actively support the Quality Improvement Process
Assist in identifying and implementing effective marketing strategies for assigned outlets
Oversee daily operations of assigned food and beverage venues
Support financial performance through cost control and labor management
Ensure accurate, timely scheduling aligned with forecasts and budget guidelines
Maintain a motivated, well-trained, and engaged team
Open and close shifts according to management checklists
Proactively engage guests and solicit feedback to enhance satisfaction
Train, enforce, and uphold Horseshoe Bay Resort and Crescent Hotels & Resorts service standards
Execute proper revenue, check, and cash control procedures
Manage daily associate relations, including scheduling adjustments and timekeeping
Maintain a clean, safe, and sanitary environment for guests and associates
Prepare and utilize operational tools such as schedules, floor plans, reservations, and checks
Resolve daily operational challenges such as call-outs and last-minute bookings
Assist with seating, serving, and kitchen communication during peak service times
Maintain a visible floor presence throughout meal periods to ensure coverage and service quality
Conduct menu knowledge sessions and taste panels
Ensure consistent quality of food and beverage products
Confirm completion of daily side work and adherence to uniform and footwear standards
Coordinate repair and maintenance needs using work orders and inspections
Assist and coach associates as needed to ensure guest satisfaction
Promote empowerment principles and fair station rotation
Employment Requirements
Minimum age of 18
High school diploma or GED required; college education preferred
Minimum of two years of food service or hospitality-related experience
Current TABC certification required
Food Handler’s Certificate required
Strong written and verbal communication skills
Demonstrated leadership and teamwork abilities
Basic technical knowledge of restaurant operations
Proven hospitality mindset and strong work ethic
Physical & Mental Requirements
Regularly lift and carry up to 10 pounds; occasionally up to 50 pounds
Stand and move for extended periods during service
Maintain proper food handling and equipment use
Adhere to all safety, sanitation, and security policies
Immediately report accidents, injuries, and unsafe conditions
Demonstrate problem-solving skills and adaptability
Work effectively in a fast-paced, team-oriented environment
Work Environment Notice
The hospitality industry operates 24 hours a day, seven days a week. Employees must be flexible and understand that shift changes may occur based on business needs. A professional and hospitable service attitude is required at all times.
About Horseshoe Bay Resort
Where genuine Texas hospitality meets luxury, Horseshoe Bay Resort is located on the shores of beautiful Lake LBJ in the Central Texas Hill Country. Encompassing more than 17,000 acres and located near Austin, state parks, multiple lakes, and championship golf courses, the resort offers a unique environment for both work and lifestyle.
Horseshoe Bay Resort is committed to Diversity, Equity, Inclusion, and Belonging , providing every associate the opportunity to grow and succeed. With structured career development, competitive pay, scheduled performance reviews, and a Manager in Training (MIT) program, we support long-term career paths in a rewarding hospitality setting.
Benefits & Associate Perks
Full-Time Associates Are Eligible For:
Medical, Dental, and Vision Insurance
Paid vacation and paid holidays
401(k) plan with employer match
Short- and long-term disability coverage
Critical illness and accident insurance
Associate Relief Fund
Additional Associate Benefits:
Subsidized associate housing and shuttle service
Weekly meal subsidies
Limited access to select resort amenities, including golf*
Retail and dining discounts at Horseshoe Bay Resort
Exclusive discounts at over 100 Crescent Hotels & Resorts properties nationwide
*Amenity privileges are based on occupancy and business levels.
Qualifications
Education
Required
- High School or better
Preferred
Bachelors or better
Some college or better
Experience
Preferred
Supported sales and profitability goals by overseeing labor scheduling, monitoring staffing levels, and assisting with cost control initiatives.
Supervised and coached front-of-house staff to deliver friendly, attentive service while maintaining a fun, professional atmosphere.
2 years: Led daily operations for a high-volume, members-only pool or restaurant environment, ensuring exceptional guest experiences, smooth service flow, and adherence to brand service standards.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.