Job Information
Insight Global CRM Support Analyst in Hopewell Township, New Jersey
Job Description
Insight Global's top pharmaceutical client is seeking an Application Analyst to join their Scientific Affairs Technology Product Ownership team. This group owns the CRM platform utilized by their Medical Science Liaisons built on Veeva CRM and Salesforce.com. The Application Analyst will leverage their knowledge of CRM platforms to provide "white glove" support for a variety of support issues coming from the field. They will also be responsible for acting as a data steward for QCing account intakes, liaising between the field and advance technical development teams, and reporting. The candidate should have familiarity with Salesforce.com (Sales, Service or Marketing Cloud), and ideally knowledge/experience with Veeva CRM.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
1-2 years' experience in an application support capacity or a CRM power user
1 year experience with Salesforce.com or ideally Veeva CRM
Experience troubleshooting technical issues and working with Field Sales end users
Knowledge of SDLC and other technical concepts
Excellent verbal and written communication skills Pharmaceutical MSL or Field Support experience
Hands on Veeva CRM experience
Veeva or Salesforce.com certifications