Job Information
Robert Half Customer Service Specialist in Honolulu, Hawaii
Description
Our renowned Honolulu resort seeks an upbeat and reliable Customer Service Specialist to support our guests across various touchpoints. If you’re passionate about creating memorable visitor experiences on Oahu, we want to hear from you. Preference is given to Hawaii residents due to on-site work requirements. Please call us at 808-531-0800 to apply.
Responsibilities:
Answer guest questions and provide information about resort amenities and local attractions
Handle phone and in-person reservation requests, modifications, and confirmations
Resolve guest concerns with empathy and professionalism
Collaborate with housekeeping, maintenance, and management to address special requests
Assist with check-in/check-out processes at the front desk as needed
Maintain accurate records of all guest interactions
Deliver exceptional customer service in all interactions
Requirements
Requirements:
High school diploma or GED required; hospitality coursework or certifications a plus
Previous customer service experience, preferably in a hotel or resort environment
Strong communication and problem-solving skills
Professional phone etiquette and ability to handle multiple phone lines
Proficient with reservations and property management systems a plus
Must be able to work flexible shifts, including weekends and holidays
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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