Job Information
Robert Half Customer Service Representative in Honolulu, Hawaii
Description
We are looking for a Customer Service Representative to support a fast-paced transport operation in Honolulu, Hawaii. This Contract position is ideal for someone who enjoys assisting customers, managing front-line service interactions, and helping create a smooth and welcoming experience. The role requires strong communication, attention to detail, and the ability to handle questions, documentation, and service concerns effectively. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling us at 808-531-0800.
Responsibilities:
• Welcome customers upon arrival and guide them through the check-in process with a courteous and attentive approach.
• Review identification, booking details, and related information to confirm accuracy and update records correctly in company systems.
• Respond to questions about available services, site amenities, and local points of interest while providing helpful day-to-day support.
• Address customer concerns promptly, work toward practical solutions, and involve leadership when an issue requires escalation.
• Observe the surrounding area to help maintain a secure environment and report safety risks or unusual activity immediately.
• Coordinate with internal teams to help ensure service areas, rooms, or facilities are prepared and maintained for customer use.
• Recognize appropriate opportunities to recommend additional services or amenities that improve the customer experience.
• Keep organized and accurate records of arrivals, departures, service interactions, and incidents as needed.
Requirements
• High school diploma or equivalent required; additional education in hospitality or a related field is a plus.
• Prior experience in customer service is preferred, ideally within hospitality, travel, transport, or another service-focused setting.
• Strong verbal and written communication skills with the ability to interact effectively with a diverse customer base.
• Required to answer phones and provide excellent customer service.
• Comfortable handling routine administrative tasks with accuracy, including data entry, record maintenance, and documentation review.
• Ability to remain calm under pressure and resolve service issues in a detail-focused and timely manner.
• Good organizational skills and attention to detail in a fast-moving customer-facing environment.
• Willingness to work collaboratively with cross-functional teams to support daily operations.
• Basic proficiency with standard computer systems and customer service tools.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .