Job Information
Robert Half Bilingual Concierge in Honolulu, Hawaii
Description
Are you passionate about creating exceptional guest experiences and delivering white-glove service? Our organization is seeking a polished, service-driven Bilingual Japanese Concierge for a contract-to-hire opportunity. This role is ideal for someone who thrives in a fast-paced, client-facing environment and enjoys supporting guests, tenants, and visitors with professionalism and care.
As a Concierge, you will play a key role in shaping a welcoming and elevated experience for everyone who enters the property. You’ll serve as a trusted resource, providing assistance, answering questions, and anticipating needs before they arise. This role is paying up to $37,440 annually. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling us at 808-531-0800.
Key Responsibilities
Welcome guests, visitors, and property personnel in a professional, courteous, and efficient manner
Deliver a high level of customer service across in-person, phone, email, and digital interactions
Create a premium guest experience by offering thoughtful, personalized assistance
Manage visitor sign-in procedures in accordance with building and tenant policies
Confirm visitor authorization and ensure compliance with security and access protocols
Maintain up-to-date knowledge of property amenities, retail offerings, dining options, events, and surrounding neighborhood resources
Recommend services, retailers, events, and experiences that align with guest interests and needs
Anticipate guest requests and proactively identify solutions
Respond promptly to tenant inquiries and requests throughout the day
Provide accurate building information and general assistance to tenants and visitors
Escalate building, service, or security-related concerns to the appropriate management contacts
Build and maintain strong working relationships with building management, tenants, vendors, retailers, and other local partners
Support a positive, professional front-of-house environment at all times
Requirements
Qualifications
Fluency in Japanese and English required
Previous experience in concierge, hospitality, customer service, front desk, or guest relations preferred
Strong ability to work independently while also collaborating effectively with a team
Excellent verbal and written communication skills
Ability to answer multi phone lines and provide excellent customer service
Customer-service mindset with a warm, polished, and approachable demeanor
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Event coordination or lifestyle service experience is a plus
Knowledge of the local area, including transportation, restaurants, hotels, and attractions, is highly preferred
Professional, upbeat, and solution-oriented personality
Ability to quickly assess guest needs and provide the most appropriate level of service
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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