Job Information
Manulife Senior Manager, Agency Training and Development in Hong Kong, Hong Kong
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Manager, Agency Training & Development with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities:
Take ownership of day‑to‑day (BAU) operations across agency training processes, ensuring smooth execution, consistency, and timely delivery of programs and initiatives.
Act as a senior contributor to support, enhance, and maintain digital tools, analytics, and reporting used in agency training and performance monitoring.
Provide hands‑on coaching and guidance to junior team members, offering quality oversight, problem‑solving support, and practical knowledge sharing to uplift overall team capability.
Analyse operational, training, and agency data to produce meaningful insights and reports, supporting continuous improvement and informed decision‑making.
Work closely with Trainers, field stakeholders, and internal partners (e.g. IT, Operations) to address operational issues, improve workflows, and support sustainable BAU processes.
Required Qualifications:
University graduate with training and insurance professional qualifications
Minimum 10 years of relevant experience in training operations, digital support, analytics, or related functions, preferably within financial services or agency‑based organizations.
At least 5 years of hands‑on experience supporting operational processes, digital platforms, learning systems (e.g. LMS), and reporting tools such as Power BI, Tableau, or advanced Excel.
Solid understanding of agency training operations, BAU workflows, and governance requirements in a regulated environment.
Preferred Qualifications:
Experience acting as a senior practitioner or coach, supporting junior staff through guidance, review, and on‑the‑job development.
Demonstrated ability to balance operational execution with enhancement initiatives (process improvement, system optimization, reporting refinement).
Strong stakeholder engagement skills with the ability to influence, collaborate, and resolve issues without formal authority.
Exposure to digital learning tools, analytics automation, AI‑enabled solutions, or CRM systems is an advantage.
Postgraduate qualifications or professional certifications in operations, analytics, project management, or learning technologies would be a plus.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Modalidades de Trabajo
Híbrido