Job Information
Manulife Director, Low-Code Solutions Squad Lead in Hong Kong, Hong Kong
We are seeking a Director, Low‑Code Solutions Squad Lead to lead the Asia Operations low‑code solutions portfolio across approximately 10 markets. This is a senior regional Operations role, report to the Head of Data Automation and Low-Code Solution, accountable for shaping strategy, prioritizing demand, and delivering scalable, reusable low‑code solutions that materially improve operational efficiency, risk control, and customer outcomes.
The role owns the end‑to‑end lifecycle of Operations‑led low‑code solutions , from demand intake through delivery, adoption, and value realization. The incumbent will lead a regional squad and is accountable for delivering 4–5 production‑ready solutions annually , with a strong focus on cross‑market reuse and long‑term sustainability.
This role partners closely with senior Operations leaders and stakeholders, while working in strong alignment with Technology teams to ensure compliance with enterprise architecture, security, and governance standards.
Position Responsibilities:
1. Regional Squad & Portfolio Leadership
Lead the Asia Operations Low‑Code Solutions Squad , establishing clear priorities, delivery standards, and consistent ways of working across markets
Own the regional low‑code solutions portfolio with end‑to‑end accountability from demand intake and prioritization through delivery and value realization
Govern squad capacity, demand prioritization, and delivery sequencing across multiple markets and value streams
Lead, coach, and develop low‑code and automation capabilities across markets, building a sustainable Operations talent pipeline
Foster a strong culture of regional collaboration, knowledge sharing, and solution reuse to maximize cross‑market leverage
Govern annual delivery capacity and solution throughput, balancing business value, complexity, risk, and scalability
2. Solution Design & Delivery Oversight
Shape solution problem statements, scope, success measures, and expected operational benefits
Priorities initiatives based on enterprise Operations value , rather than local optimization or technology-driven requests
Oversee solution lifecycle activities including design, build coordination, testing, deployment, and stabilization
Ensure clear ownership of outcomes, benefits tracking, and adoption within Operations
Proactively identify and manage risks and issues and resolve cross-market or cross-team dependencies
3. Senior Stakeholder Management
Act as a trusted partner to marketed Operations Heads and regional functional leaders (e.g. Servicing, Claims, Underwriting Operations, Contact Centers, New Business, Policy Administration)
Provide structured updates to senior stakeholders on progress, risks, and benefits realization.
Represent the low‑code portfolio in regional Operations governance and leadership forums
Influence prioritization decisions through clear articulation of trade‑offs and long‑term operational impact
4. Technology Partnership & Governance Alignment
Serve as the primary Operations interface to Technology partners, including IT delivery teams, data platforms, information security, architecture, and Power Platform CoE
Ensure solutions comply with enterprise standards for architecture, security, data privacy, and ALM
Reinforce clear accountability boundaries:
Operations: solution intent, prioritization, value, and adoption
Technology: platform enablement, integration, infrastructure, and controls
Promote best practices in low‑code governance, reuse, environment strategy, and lifecycle management
5. Governance, Risk & Scalability
Provide hands-on expertise and technical direction on Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio, Dataverse) as required
Ensure all solutions comply with enterprise governance , including security, data privacy, architecture, and audit requirements
Champion reuse, standard components, and shared assets to minimize technical debt and BAU overhead
Partner with IT and platform owners to shape low‑code guardrails , ALM practices, and operating models suitable for Operations‑led delivery at scale
Required Qualifications:
Bachelor’s degree in Business, Information Systems, Computer Science, Engineering , or a related discipline
Professional certifications related to Microsoft Power Platform, Automation, Low‑Code Development, or Digital Transformation are an advantage
Strong experience with Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio)
Excellent executive communication, influence and decision‑making skills
Director-level experience leading regional or enterprise-scale Operations, automation, or transformation initiatives
10+ years of experience working across Operations, Technology, or Transformation functions, with proven senior stakeholder engagement in Financial industry, preferred in insurance.
Demonstrated experience leading solution portfolios or delivery squads , with accountability for outcomes rather than task execution
Proven ability to manage multi-market complexity and influence senior leaders across geographies
Fluent in English (spoken and written) for regional and senior‑stakeholder communication
Working proficiency in Chinese (Mandarin and/or Cantonese) preferred, to effectively engage with Asia market stakeholders and squad members
Ability to communicate complex technical and operational concepts clearly to both technical and non‑technical audiences
Preferred Qualifications:
Financial services or insurance Operations experience
Experience in App/low code solution ALM, security models, and CoE operating models
Experience operating within enterprise governance, risk, and compliance frameworks
Exposure to data platforms, Dataverse, Power BI, or analytics‑enabled decisioning
Experience scaling solutions across multiple markets or regions
Agile or hybrid delivery experience
Microsoft Power Platform certification (e.g. PL‑200)
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
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En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
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