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The Head of Bancassurance Academy works closely with the Head of Distribution Strategy and Transformation, Asia (AVP) and the regional heads of bancassurance partnerships to drive a culture of training for performance across all bancassurance channels in Asia. The role involves working collaboratively with country training channel heads, in guiding the direction, standards, strategies, and learning culture that have a direct impact on improving customer experience and satisfaction with Manulife solutions.

The position is responsible for identifying training gaps, developing and delivering relevant training programs that will help contribute to the uplift in key performance metrics around sales productivity, recruitment of advisors and sales leaders, overall retention of sales advisors, bancassurance staff competencies and customer satisfaction (NPS). This role works in partnership with Regional Agency, Bancassurance, IFA/Broker Heads, Regional Head of Distribution Strategy to deliver on the overall business goals of the Asia region.

Position Responsibilities:

• Working with External Training Partners to identify, develop and customize relevant programs

• Finalization and rollout of the standard Learning framework across all channels in the markets to support the strategic intent by market

• Ensure clear path of execution and a prioritized plan is created for each market based on their individual situation / focus areas but in line with the overall framework

• Completion of projects involving delivery mechanisms to address challenges of geographically dispersed advisors including hybrid-blended learning, technology enablers to the learning process, and self-learning platforms

• Increases in the skill level and professionalism of Manulife sales consultants and their leaders through certification standards

• Ensure there is a clear path of development by role for advisors and leaders and that this is seen as a key attraction for new hires as well as retention

• Broadening the offering of programs (internal and external) available that contribute to individual sales activity and productivity of advisors and recruitment capability of leaders

• Improvements in the customer experience as measured by Net Promoter Score (NPS) results

• Indirect impact on recruitment and retention of quality banca advisors and leaders

Required Qualifications:

• Ability to identify training needs, conceptualize, design and deliver end-to-end training programs

• Financial Planning and/or professional training certifications preferred

• 8-10 years Bancassurance training & development experience preferred

• Proven leadership and influencing skills

• Demonstrated project management skills

• University Degree

• Highly developed communication & relationship skills

• Execution oriented with track record of success

• English speaking minimum (additional languages an asset but not required)

• Ability to be resourceful in meeting objectives

• Ability to work cross functionally with other Manulife departments (eg: IT, Marketing, Wealth Management, Legal, Compliance, etc) to achieve business objectives

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .

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