OneMain Financial Jobs

The Director, Digitization & Automation, GWAM & GA Asia Operations drives the identification, design, and delivery of scalable digitization, automation, and digital solutions across the business, with a strong customer and operational lens. The Director serves as a change agent, accelerating efficiency, creating capacity, reducing risk, and embedding digital and automation as core enablers of business strategy.

This role blends automation-led transformation with data-driven insights and digital enablement to deliver measurable outcomes across highly matrixed, global operations.

We’re looking for an individual who demonstrates a focus and passion for the customer and the business. A collaborative, transparent individual who can create and communicate a vision and engage others to work towards objectives. This role requires a highly visible individual who can drive change through relationships, thought leadership and exceptional business knowledge.

Position Responsibilities:

• Drive demand for, and delivery of, digitization, automation and business intelligence solutions in partnership with key stakeholders

• Drive leading-edge innovation and digital as the core of delivery

• Define and govern the right data and digital tools to solve business problems at scale.

• Lead process redesign and transformation, reducing customer and employee effort while improving quality, speed, and resilience.

• Own process assessment and intake, including suitability evaluation, cost/benefit analysis, prioritization, and resourcing.

• Build and lead a high-energy, high-impact team capable of delivering automation, digitization, and digital solutions at scale

• Increase the volume and velocity of automation delivery, driving efficiency, capacity creation, and operational risk mitigation.

• Provide end-to-end engagement management, including executive communications and delivery oversight

Required Qualifications:

• University degree and/or equivalent practical experience

• Previous experience managing/overseeing automation/AI at scale in complex environments

• Strong knowledge of AI, automation, and digital tools, with awareness of emerging technology trends, including knowledge of Microsoft stack of technology (e.g., Power Platform, Azure)

• Able to lead & influence change within processes and drive the teams towards new solutions or improvements of existing solutions, through constant challenges of the status quo

• Ability to break down complex cases, recommend and implement a solution

• Proven effectiveness as a change agent in complex operational environments.

• Role model our leadership behaviors

• Financial acumen, including experience managing costs and articulating benefits.

• Excellent problem-solving, analytical, judgment, and decision-making skills.

• Proven effectiveness in working within a matrixed, geographically dispersed team and leverage knowledge across the organization

• Effective communication skills - varying audiences ranging from executives to front line employees

• Ability to thrive in a fast paced, and ever-changing environment

Preferred Qualifications:

• A hands-on, entrepreneurial leader with energy and passion for transformation that delivers real results.

• Technically proficient, with strong understanding of technologies and how to leverage them appropriately to achieve desired outcomes

• Strong curiosity and desire to make the complex clear and to always ask “why”

• Strong customer and business orientation — always designing solutions with strategy and outcomes in mind.

• Highly collaborative, transparent, and comfortable operating with stakeholders

• Strong ability to manage teams, keeping them motivated and engaged

• Curious and analytical, with the ability to simplify complexity and challenge the status quo constructively.

• Organized, self-directed, and effective at managing multiple, concurrent initiatives.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

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