Job Information
Manulife Director, Agency Transformation in Hong Kong, Hong Kong
The Director, Agency Transformation will serve as a strategic and operational leader driving the implementation of the Agency strategy across the region. This role acts as a bridge between Regional Agency, Business Units (BUs), and market-level PICs, ensuring alignment, accelerating execution, and providing hands-on support to resolve market challenges.
This position plays a critical role in shaping future agency capabilities, strengthening cross-market coordination, and stepping in to lead or troubleshoot specific transformation initiatives where additional expertise or momentum is needed.
Position Responsibilities:
Manage project roadmaps, timelines, and interdependency plans for regional and market-level execution
Translate strategic priorities into clear market-level plans, frameworks, and milestones.
Align BU leaders, PICs, and functional stakeholders around transformation goals, timelines, and KPIs.
Serve as the regional coordinator for all Agency initiatives, maintaining consistent communication and alignment across markets.
Establish governance routines (steering committees, working groups, check-ins) to track progress and manage risks.
Step in to support specific markets or functional themes requiring deeper intervention.
Provide on-the-ground support for execution challenges such as rollout planning, capability building, performance tracking, or leadership alignment.
Troubleshoot roadblocks proactively, offering practical solutions and mobilizing regional resources where necessary.
Ensure that transformation initiatives are embedded sustainably within market operations.
Drive adoption and usage of regional tools, platforms, and data capabilities introduced under the Agency agenda.
Define transformation KPIs and guide markets in building appropriate tracking systems.
Monitor progress of agency initiatives and quality of implementation across markets; identify gaps, risks, and opportunities for acceleration.
Build strong relationships with BU heads, PICs, agency leaders, and functional teams (Training, Ops, Digital, Distribution).
Facilitate knowledge exchange and cross-market collaboration.
Required Qualifications:
Experience in having conceived and executed on transformation end-to-end to create tangible value. Familiarity with an agile organizational model is essential
Experience in life insurance distribution and financial services, covering critical aspects of value creation through customer acquisition and management, as well as distribution transformation.
Autonomous Operation: Ability to drive broad priorities independently with minimal guidance from senior leadership
High Intellectual Curiosity: Have an insatiable curiosity to learn and a proactive approach to leaning in on new opportunities, even those outside their comfort zone.
Strategic Agility: Sees ahead clearly and can anticipate future consequences and trends accurately; can articulately paint credible pictures and visions of possibilities and likelihoods
Results Orientation: Delivers beyond expectations and sets new and stretching goals for him/herself. S/he will have a deep understanding of operational and process improvements that impact quality and execution and deliver continuous improvement
Process Management: Can identify and articulate the processes necessary to get things down efficiently and effectively
Planning & Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals
Problem Solving & Decision Quality: Able to use rigorous logic, and a highly structured approach and methods to solve problems with effective solutions
Organizational Savvy: Able to build constructive and effective relationships and use them to maneuver through complex situations
Influencing & Negotiation: Can present ideas and directions that lead others to action – internally (within the team, stakeholders within region and markets), and externally
Risk Management: Ability to think ahead and catch problems before they arise
Ambidextrous: Able to work on multiple key efforts simultaneously, welcoming ambiguity and regular change
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
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En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Modalidades de Trabajo
Híbrido