Job Information
LEGOLAND Food and Beverage Guest Experience Supervisor in Hollywood, CA, California
What you'll bring to the team
? What you'll bring to the team
At Madame Tussauds Hollywood, we don’t just create moments—we create celebrity-worthy experiences.
We’re looking for a Food & Beverage Guest Experience Supervisor who can lead with confidence, thrive in a fast-paced environment, and deliver standout service that matches the energy of Hollywood itself.
If you’re someone who stays cool under pressure, leads from the front, and knows how to turn busy shifts into seamless experiences, this role is for you.
Qualifications & Experience
? About the Role
As a Supervisor, you’ll take center stage in leading daily food & beverage operations—ensuring smooth service, supporting your team, and delivering exceptional guest experiences.
You’ll spend the majority of your time as Manager on Duty, owning the floor, guiding your team, and making real-time decisions that keep everything running like a well-produced show.
?️ What you’ll be doing
Lead daily food & beverage operations to ensure smooth, efficient service
Act as Manager on Duty, overseeing up to 80% of your shift
Manage staffing, breaks, and shift coverage to support business needs
Oversee service flow between front and back of house
Maintain high standards of cleanliness, food safety, and compliance
Handle guest concerns with professionalism and urgency
Train, coach, and develop team members to deliver exceptional service
Lead pre-shift briefings to align the team on priorities and goals
Support inventory management, cost control, and sales-driving initiatives
Oversee cash handling, reporting, and end-of-shift procedures
Create a positive, energetic, and accountable team culture
? What we’re looking for
Minimum 2 years of food & beverage or restaurant leadership experience
Strong leadership and communication skills
Proven ability to manage high-volume service environments
Experience with POS systems and inventory/sales tracking
A guest-first mindset with a passion for hospitality
Ability to stay calm, professional, and solution-oriented under pressure
Food safety certification (or ability to obtain within 30 days)
Benefits
? Benefits of Joining Merlin Entertainments! ?
? Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. ?
? Recognition Programs and Rewards: Celebrate your achievements and hard work!
? 401(k) Program: Save for the future with company matching contributions.
? Tuition Reimbursement Programs: Get support for further education and career growth.
? Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ?✨
Pay Range
Compensation between USD $26.89/Hr.-USD $28.81/Hr.
Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/12181/food-and-beverage-guest-experience-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-State-City) US-CA-Hollywood, CA
Job ID 2026-12181
Employment Type Full-Time
Offer/Contract Type Variable Schedule (US & China)
Location Name Madame Tussauds Hollywood