Job Information
Squam Supply Customer Service Lead/Assistant Manager in Holderness, New Hampshire
We are looking for an experienced person to assist the Customer Service Manager to oversee the daily operations of our store. You will assist to ensure smooth running of operations to maximize sales and minimize costs. Our store has a customer-friendly and positive work environment vibe. We feature a wide range of offerings in our "General Store" from food and beverage to gifts and apparel.
The ideal candidate will have experience as a lead person or experience and knowledge of diverse business subjects such as sales, marketing etc. This person will also be able to motivate personnel to perform within their skill level.
The goal is to manage our store in ways that enhance customer service and boost revenues.
Performance Expectations - Essential Functions:
Organizing store operations such as opening and closing for the day
Overseeing store activities
Use a touch-screen POS System
Communicates professionally in person and on the phone
Training of associates to encourage selling and add ons
Ensuring that all legal and health procedures are followed
Customer first approach to working with the public
Knows and can explain the ingredients in our products to our guests
Flexible hours. Weekend availability is required.
Knowledge & Skills:
Experience as a Customer Service Lead preferably in and/or the foodservice/hospitality industry
Proficient with retail management practices
Good analytical skills
Can maintain high energy during the entire shift
Can work in a fast-paced environment and adapt to change quickly
Effective communication skills
Enjoys and makes customer service a priority
Has good problem solving and interpersonal skills
Can handle multiple tasks at one time
What does the job pay?
Starting pay is $16.00-20.00 per hour, or negotiable based on experience. Gratuities distributed are in addition to the hourly wage.