Job Information
City of Holbrook ADMINISTRATIVE ASSISTANT in Holbrook, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7327764
Job Summary
Under general supervision of the Administration. Responsible for a variety of routine to complex administrative services. Interact with customers to provide information in response to inquiries about products and services, take utility payments and handle and resolve complaints.
Essential Job Functions
The following duties have been provided as examples of the essential types of work performed by positions within this job classification. Management reserves the right to add, modify, change or rescind work assignments as needed. The goal of the Administrative Assistant is to keep the City Hall running smoothly while ensuring the customers are well taken care of. Some specific duties and responsibilities include:
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints via work orders.
Check to ensure that appropriate changes are made to resolve customers concerns.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers service or billing concerns by performing activities such as work orders, research, or appropriate adjustments.
Complete contract forms, prepare change of address records, permits, or issue service discontinuance orders, using computers.
Refer unresolved customer concerns to designated departments for further investigation or to appropriate supervisors.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of a claim investigation result, or any planned adjustments or inspections.
Supervisory Responsibility
Receives direction from the Administration Department Heads.
Other Duties
Customer service
Getting detailed information
Interacting with computers
Communicating with people outside organization
Communicating with supervisors and peers
Establishing and maintaining interpersonal relationships
Making decisions and solving problems
Updating and using relevant knowledge
Processing information
Filing
Resolving conflicts and negotiating with others
Organizing, planning and prioritizing work
Collect deposits, payments or fees
Execute sales or other financial transactions
Maintain financial or account records
Provide notifications to customers
Provide work orders to department heads
Refer customers to appropriate personnel
Respond to customer concerns
Follow up on supervisors instructions or tasks
Knowledge, Abilities and Skills
Desktop computer skills
Microsoft 365
Adobe
Outlook
Phone etiquette
Customer and personal service
Active listening
Active learning
English Language
Clerical
Basic math
Effective communication
Reading comprehension
Critical thinking
Service orientation
Social perceptiveness
Coordination
Time management
Complex problem solving
Management of money and material resources
Ability to take directions from supervisor and fellow staff
Professionalism
Qualifications
Required Education and Certifications
High school diploma or GED
License or Certificate
Possession of a valid Arizona driver\'s license.
Position Type/Expected Hours of Work
This is a full-time position working on a 4/10 schedule.
Regular organizational business hours: See HR for details of current schedule.
Special Requirements
Adapt to unique and changing situations.
Adapt to fast-paced environment professionally and effectively
Adapt to multi-tasking
Physical Demands
Sit, stand, walk, reach, talk, hear, see and demonstrate manual dexterity.
Occasionally required to exert up to 20lbs of force or occasionally lift, carry, push, pull or otherwise move inventory.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
This position is considered an Essential position to the city.
The City of Holbrook is an Equal Opportunity Employer.
Compensation & Benefits
Starting Salary Range: \$37,612 - \$52,692 annually.
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